Experience

MCI Institute

• Australia
• Education
• 1 - 100 Employee

• Course Advisor

  • Sep 2022 - Present

• Student Mentor

  • May 2022 - Present



Jeanswest

• Australia
• Retail Apparel and Fashion
• 200 - 300 Employee

• Sales Associate (Higher Duties)

  • Dec 2020 - May 2022

  • Facilitate onboarding, induction, and continued training of employees • Build strong relationships with customers and successfully upsell products • Coordinate sales events and facilitate successful new launches • Achieve personal sales, company benchmarks, and KPI targets consistently • Act as a team manager during the store manager’s absence • Maintain daily store operations, ensure staff follow procedures, and communicate with centre management • Tasked with reopening the store post-lockdown with limited staff, last season’s stock, and a new collection Highest Achievements • Achieved increases in rewards member transactions, bringing these sales above 95% • Awarded Salesperson of the Quarter for continually meeting personal targets and KPIs



Platute Tutoring-Online

• Sydney, New South Wales, Australia

• ESL Tutor (Exam Preparation & Proofreading)

  • May 2020 - Mar 2021

  • Provided quality tutoring to students learning English as a second language • Delivered exam preparation and coaching sessions for international students and visa holders • Performed proofreading services and assessment support, and assist in enrolling new students • Developed creative learning materials and resources for students Highest Achievements • Tutored students to achieve scores required to gain permanent residency or university entrance • Achieved a conversion rate of approx. 15% by phoning prospective clients



Tiffany & Co.

• United States
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Sales Professional & Client Services Coordinator

  • Oct 2006 - Aug 2016

  • Managed a personal client portfolio, maintained customer loyalty, and drove repeat business • Delivered training for new team members and assisted in transitioning new managers into the organisation • Provided exceptional customer service face-to-face and via phone, achieving sales targets and KPIs • Acted as brand ambassador during in-store exhibitions and VIP events • Developed a marketing strategy to deliver a personal shopper experience with gift card purchases Highest Achievements • Achieved the award for highest sales two years in a row • Received commendations and positive customer feedback for providing outstanding service



Jurlique International

• Sydney, New South Wales, Australia

• Store & Day Spa Manager (Multi-Site)

  • Jan 2005 - Oct 2006

  • Managed a high-performing team including conducting performance reviews and continued training • Performed business and client development activities, delivered excellent service and achieved sales targets • Facilitated VIP client and staff training and engagement events • Maintained stock control activities such as ordering and inventory Highest Achievement • Delivered improvements resulting in a 15% growth in sales over 6 months and increased foot-traffic • Managed a high-performing team including conducting performance reviews and continued training • Performed business and client development activities, delivered excellent service and achieved sales targets • Facilitated VIP client and staff training and engagement events • Maintained stock control activities such as ordering and inventory Highest Achievement • Delivered improvements resulting in a 15% growth in sales over 6 months and increased foot-traffic