Chief Operating Officer

• Aug 2020 - Present

Director Of Operations

• Feb 2020 - Aug 2020

Led a growing team of thirty staff responsible for revenue cycle management, including charge posting, billing third party payors, and A/R management. Additionally responsible to manage relationships with clients from responding to initial inquiries and requests for consultations as well as ongoing claims management issues. Led a growing team of thirty staff responsible for revenue cycle management, including charge posting, billing third party payors, and A/R management. Additionally responsible to manage relationships with clients from responding to initial inquiries and requests for consultations as well as ongoing claims management issues.

Acting Chief Executive Officer (CEO) (dual role)

• Jul 2018 - Feb 2020

Requested by the Board to serve as interim CEO during the recruitment of a new executive while continuing the responsibilities of the COO role. Assumed the leadership of ‘Clinic Workflow Redesign’ project to improve patient access and organizational productivity through enhanced operational processes. Additionally, led negotiations with first-ever bargaining unit for the organization; resulting agreement re-established trust between staff and management and re-instituted annual salary increases.

Chief Operating Officer (COO)

• Mar 2017 - Feb 2020

Led a team of 70 staff responsible for all business functions (IT and network security, facilities management, and purchasing) as well as revenue cycle and practice management. Led improvements in operations and standardized business practices across all eight sites and forged a positive cultural shift to a patient-centric focus and a common vision for the future. Additionally, co-founded a Quality Improvement Task Force, led an EHR upgrade, and implemented an enhanced phone system.

Associate Vice President, Revenue and Practice Management

• Apr 2016 - Mar 2017

With a staff of 60, led revenue cycle operations for seven practice locations and responsible for front-desk registration and billing and collections. Additionally responsible to develop and deploy a new regional practice leadership structure, redefining practice management roles and responsibilities.

Interim Executive Director

• 2015 - 2016

Reporting to the Board, engaged to provide interim leadership and charged with assessing organizational structure and programming, and implementing recommended improvements. Efforts included: implementation of new leadership structure and provision of professional development opportunities; successful organization-wide review and evaluation of existing program offerings, and restructuring of summer camp schedule to increase program capacity. Reporting to the Board, engaged to provide interim leadership and charged with assessing organizational structure and programming, and implementing recommended improvements. Efforts included: implementation of new leadership structure and provision of professional development opportunities; successful organization-wide review and evaluation of existing program offerings, and restructuring of summer camp schedule to increase program capacity.

Director, Professional Revenue

• 2010 - 2015

Responsible for revenue cycle operations: registration, medical coding, charge capture, billing and collections of $16M in net revenues, as well as third party insurance contracting. Member of senior leadership team and led a team of twelve staff. Led the successful implementation of a new practice management and billing system with no disruption in revenue collection and directed the successful external revenue cycle audit from national federation. Instituted first-ever productivity standards resulting in a decrease in revenue cycle time, and a 30%+ reduction in A/R.

Director, Professional Revenue

• 2006 - 2010

Promoted to direct all UVMMG revenue cycle operations and to lead a team of 95+staff in coding, billing, A/R, and provider credentialing. Additionally responsible for compliance and external audits, provision of trended revenue information and analysis, and payor relationships for billing and claims payment. Instituted use of external benchmarks data to drive improvements, redesigned work to optimize efficiencies, and created a new team to support physician coding education.

Manager, Billing & Accounts Receivable

• 2004 - 2006

Led a team of 90 staff including billing and collections specialists and medical coders in managing patient accounts. Charged with rebuilding the team, improving operations, and providing strong leadership. Served on Vice President’s leadership team providing credible, reliable revenue information. Implemented first-ever, department productivity standards resulting in improved productivity and a new sense of staff accountability, established ongoing dialogue with payors to facilitate resolution of issues, and assumed management responsibilities for UVM Medical Center self-pay operations team improving collections by $500k.

Manager, Analytical Support, Professional Revenue Department

• 2003 - 2004

Hired to develop first organizational reporting and analysis support function for revenue cycle performance. Recruited, trained, and led a team of six reimbursement specialists and analysts responsible to develop and provide ongoing reporting and analysis of professional billing by specialty, identify opportunities to increase professional services revenue, and conduct routine and targeted billing audits.

Reimbursement Specialist (UVMMG); Admin Asst, Development; Surgical Office Asst, Ophthalmology

• 1999 - 2003