Anđela Buzuk
Business Contact Center Officer at ProCredit Bank BiH- Claim this Profile
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Bio
Credentials
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The Fundamentals of Digital Marketing
Google Digital GarageOct, 2022- Nov, 2024 -
Management of Project Cycle and the Preparation of Projects for EU Accession Assistance
Directorate for European Integration of Bosnia and HerzegovinaMay, 2022- Nov, 2024 -
Strategic Planning in the Context of European Union Pre-accession Assistance Programming
Directorate for European Integration of Bosnia and HerzegovinaMay, 2022- Nov, 2024 -
Modern Office and Financial Business in Practice
Kventum poslovno - edukativni centarMar, 2022- Nov, 2024 -
HR & Payroll Manager
International Open AcademyFeb, 2021- Nov, 2024 -
Social Media Manager Course
International Open AcademyDec, 2020- Nov, 2024 -
Mobility of Youth Workers - Path of Interculturality
Erasmus+Dec, 2016- Nov, 2024
Experience
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ProCredit Bank BiH
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Bosnia and Herzegovina
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Banking
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1 - 100 Employee
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Business Contact Center Officer
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Aug 2023 - Present
Activities: -Identification, analysis and categorization of different types of clients of legal entities-Creation and regular updating of internal reports and databases concerning legal entities in the domain of the business contact center-Communication with legal entity clients in order to represent the Bank, understand products and services, and optimize and maximize cooperation with different types of legal entity clients-Activation of new clients of legal entities and their additional familiarization with the Bank's services-Analyzing the overall utility of clients, services they do not use, and actively promoting additional Bank services to existing clients in order to achieve the Hausbank concept-Timely identification of clients of legal entities who do not use the services of the Bank in terms of transactional business, determination of reasons for inactivity and reactivation of cooperation with these clients-Care of non-credit clients of legal entities, all activities aimed at retaining clients, increasing cooperation with them and maximizing the satisfaction of clients of legal entities in working with the Bank-Identification, contacting and telephone and mail acquisition of clients of legal entities with additional potential for cooperation Show less
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Credit Analyst
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Mar 2023 - Aug 2023
The Credit Analyst is responsible for the preparation of the financial analysis of the operations of medium-sized enterprises; identifying and assessing all risks related to specific credit requests, and presenting proposals to the credit risk management department and the Credit Committee.
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Banking Associate
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Nov 2022 - May 2023
A Banking Associate is presented with various banking tasks and trained in different departments. I've spent most of the time being trained to be a Credit Analyst in the Credit Risk Department, while also assisting in HR and Marketing projects. I've prepared a manual for an effective internship integration, and mentoring program, while working/mentoring interns in the Bank.
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Team Construction Inc.
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Canada
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Construction
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1 - 100 Employee
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Recruiter
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Jan 2022 - Aug 2022
My task was: • Search and attract qualified candidates • Resume reviews • Interview with candidates • Communication with old and new clients My task was: • Search and attract qualified candidates • Resume reviews • Interview with candidates • Communication with old and new clients
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Social Media Manager
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Jan 2021 - Jul 2022
Freelance work for a publishing company for children's books. My task was to increase visibility and generate more sales, and traffic, to their social media platforms. Freelance work for a publishing company for children's books. My task was to increase visibility and generate more sales, and traffic, to their social media platforms.
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Branch Manager
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Jul 2020 - Jul 2021
My task was: •Carrying out the operational components of the organization, including distribution, customer support, human resources, administration and sales, all directed in accordance with the objectives of the organization. • Organizing: conferences, trainings, webinars and members' meetings within branches My task was: •Carrying out the operational components of the organization, including distribution, customer support, human resources, administration and sales, all directed in accordance with the objectives of the organization. • Organizing: conferences, trainings, webinars and members' meetings within branches
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TEDxDIT
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Germany
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Professional Training and Coaching
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Board Member
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Dec 2019 - Feb 2021
My tasks were: Leading an organization of 50+ members and overseeing the work of 7 teams Establishing the mission and vision of the organization, as well as the long-term interests of the organization. Organizing regular meetings to monitor and control operations, determine policies, approve decisions, evaluate managerial performance and fulfill fiduciary responsibilities Making assessments and developing members' skills Recruitment of new members My tasks were: Leading an organization of 50+ members and overseeing the work of 7 teams Establishing the mission and vision of the organization, as well as the long-term interests of the organization. Organizing regular meetings to monitor and control operations, determine policies, approve decisions, evaluate managerial performance and fulfill fiduciary responsibilities Making assessments and developing members' skills Recruitment of new members
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Woolworth GmbH
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Germany
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Retail
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200 - 300 Employee
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Cashier
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Nov 2019 - Jun 2020
My task were: Manage transactions with customers using cash registers. Scan goods and ensure pricing is accurate. Collect payments whether in cash or credit. Issue receipts, refunds, change, or tickets. Redeem stamps and coupons. Cross-sell products and introduce new ones. My task were: Manage transactions with customers using cash registers. Scan goods and ensure pricing is accurate. Collect payments whether in cash or credit. Issue receipts, refunds, change, or tickets. Redeem stamps and coupons. Cross-sell products and introduce new ones.
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National Theater Sarajevo
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Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina
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Hostess
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Jan 2018 - Jan 2019
My task were: Welcome guests to the theatre Escort quests to their assigned seats Address their questions (the summary, duration, or structure of the play) Coordinate with wait staff about available seating options Maintain a clean reception area Cater to guests who require extra attention (e.g. children, elderly) Sell booklets about the play Assist wait theater staff as needed Greet customers upon their departure My task were: Welcome guests to the theatre Escort quests to their assigned seats Address their questions (the summary, duration, or structure of the play) Coordinate with wait staff about available seating options Maintain a clean reception area Cater to guests who require extra attention (e.g. children, elderly) Sell booklets about the play Assist wait theater staff as needed Greet customers upon their departure
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Education
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2022 - 2024
Fakultet za menadžment i poslovnu ekonomiju - FMPE
Master's degree, Business Psychology -
2019 - 2022
Fakultet za menadžment i poslovnu ekonomiju - FMPE
Bachelor's degree, Business Psychology
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