Experience

MY Art Studio-MY Craft Studio

• Malaysia
• Education
• 1 - 100 Employee

• Operation Assistant Manager

  • Nov 2019 - Present

  • Contribute operation information and analysis reports, prepare and complete action plans; identify trends, implement quality, productivity, and franchisees’ standards; resolve problems. • Enhance the operational principles, processes and systems for organization’s flow management. • Understand general budgeting and finance, including profit and loss. • Overcome concerns of business expansion in Indonesia market, by analyzing distribution channel and cost, exit plan. • On boarded 32 new franchisees in Malaysia, and 3 new licensees in Indonesia within 1.5 year. • Recruited over 1,500 new students within 1.5 year. • Cooperate with IT developer to come out with e-system that is able to cater over 100 franchisees’ and 15,000 students’ data & reports. • Monitor 90 outlets across Malaysia & Indonesia material supplies daily to be ready within 5 working days. Show less



OCBC

• Singapore
• Banking
• 700 & Above Employee

• Customer Service Manager

  • May 2017 - Jul 2019

  • Provide outstanding customer service by motivating and leading my team to increase customer satisfaction in branch banking. • Taking ownership of customer’s issues and follow up problems until resolution. • Keep accurate records of customer transactions and sales for submission and approval. • Ensure branch’s mass banking complies and practice with rules and regulations, by conducting document health check consistently. • Managed to hit averagely 35+ credit cards approval per month. • Managed to pass audit health check conducted by compliance auditor with “High Distinction”. • Developed over 10+ per month of premier customer base with AUM > RM 200K and above. • Established long term relationship with assigned over 200+ customer portfolio. Show less