Experience

WHITE ROOK Cyber

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Manager

  • Aug 2023 - Present



RIOT Solutions

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Coordinator

  • Oct 2017 - Aug 2023



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Project Resource Coordinator

  • Aug 2014 - Oct 2017

  In October 2014 Telstra acquired Bridge Point Communications - one of Australia's leading providers of Information Security, Data Management and Network Integration services. Bridge Point's strategic partnerships include Check Point, Cisco, NetApp, Commvault, Blue Coat, F5, RSA, VMware and Sourcefire. • Manage the availability and utilisation of all Professional Services consultants/engineers. Involves daily tracking, reporting, planning, communication, escalation and corrective action such as client delays and project slippages. • Work closely with Principle Consultants / other Stakeholders to manage any conflicts or issues that arise through skills shortages, resource availability and service delivery of the professional services team. • Liaise with customers to coordinate the scheduling of projects, and providing the initial introduction between the customer and consultant. Continue to develop relationships with customer contacts with the aim of becoming the trusted adviser for resource coordination and scheduling, as well as any other concerns the customer may have regarding commencement of their projects. • Monitor, review and initiate the project billing process for projects. • Allocate appropriately skilled resources for project scoping exercises and review. • Review project documentation in accordance with approved project management methodology, to ensure correct project set-up and quality outcomes within project delivery. • Liaise with project resources to coordinate project activities and support the delivery of projects in a timely manner. • Collaborate on initiatives to improve the quality of project delivery within the project management team. • Contribute to the development and improvement of our PM methodologies, delivery methodologies, internal systems and tool-sets. • Responsible for managing and delivering utilisation reports on a weekly basis with emphasis on forecasting against resource whitespace. Show less



Hatch

• Canada
• Professional Services
• 700 & Above Employee

• Project Support Coordinator

  • Apr 2008 - Apr 2013