Angela Victoria Martinez

Head of Administration at Bell & Views
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Contact Information
us****@****om
(386) 825-5501
Location
Dubai, United Arab Emirates, AE
Languages
  • English Full professional proficiency

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Bio

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Experience

    • United Arab Emirates
    • Real Estate
    • 1 - 100 Employee
    • Head of Administration
      • Jan 2023 - Present

    • United Arab Emirates
    • Investment Management
    • 1 - 100 Employee
    • Office Manager
      • Nov 2021 - Jan 2023

      Investment - Real Estate - Business Development - Retail Investment - Real Estate - Business Development - Retail

    • United Arab Emirates
    • Real Estate
    • 200 - 300 Employee
    • Listing Coordinator
      • Jun 2021 - Nov 2021

    • United Arab Emirates
    • Real Estate
    • 1 - 100 Employee
    • Customer Service Manager
      • Sep 2020 - Jun 2021

    • United Arab Emirates
    • Real Estate
    • 100 - 200 Employee
    • Senior Customer Service Representative / listing Coordinator
      • Jul 2016 - Sep 2020

    • United Arab Emirates
    • Real Estate
    • 500 - 600 Employee
    • Executive Administrative Assistant/Sup.
      • Jun 2015 - Jul 2016

      *Preparing and editing correspondence, reports, and presentations Quotation invoices *Receiving checks and payments *Managing the day-to-day operations of the office *Organizing and maintaining files and records *Planning and scheduling meetings and appointments *Managing projects and conducting research *maintenance schedules *Providing quality customer service *Working in a professional environment

    • Customer Service Representative
      • Apr 2012 - Jun 2015

      Serves customers by providing product and service information; resolving product and service problems. Customer Service Representative Job Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining… Show more Serves customers by providing product and service information; resolving product and service problems. Customer Service Representative Job Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Customer Service Representative Skills and Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Service Representative
      • Mar 2009 - Mar 2012

      Visa Card Resolving Clients Request like Lost ans stolen Card. Redemption. Serves customers by providing product and service information; resolving product and service problems. Customer Service Representative Job Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account… Show more Visa Card Resolving Clients Request like Lost ans stolen Card. Redemption. Serves customers by providing product and service information; resolving product and service problems. Customer Service Representative Job Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Customer Service Representative Skills and Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking Show less Visa Card Resolving Clients Request like Lost ans stolen Card. Redemption. Serves customers by providing product and service information; resolving product and service problems. Customer Service Representative Job Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account… Show more Visa Card Resolving Clients Request like Lost ans stolen Card. Redemption. Serves customers by providing product and service information; resolving product and service problems. Customer Service Representative Job Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Customer Service Representative Skills and Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking Show less

Education

  • Polytechnic University of the Philippines
    Bachelor’s Degree, Hotel, Motel, and Restaurant Management
    2005 - 2009

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