Experience

Epsen Hillmer Graphics Co.

• United States
• Printing Services
• 1 - 100 Employee

• Customer Service Specialist

  • Feb 2020 - Present



BD Pharmaceutical system

• Engineering Project Clerk

  • Jun 2010 - Feb 2020

  • Assist toward development and manufacturing success of products• Support engineering and technical projects for equipment repairs and builds• Develop the required spare parts lists for plant projects, Ensure required spare parts are set-up in the tool crib• Support engineers, technicians, buyers and suppliers to obtain competitive quotes for project purchases, and maintenance of the current machine shop vendor status list• Became proficient as an SAP Requisition Power User and an expert in ECC 6.0• Responsible for researching and correcting invoicing issues in the vendor invoice management (VIM) system.• Maintain a detailed spreadsheet to track the status of project CB2s, internal orders, requisitions, purchase orders and the planned delivery of fabricated and purchased • Work with project groups and project leaders to support adherence to overall plant project timelines, and to provide input on areas of risk in delivery of fabricated components• Work between the project groups and the vendors to alleviate any issues in supply.• Maintain a “local tool shop” matrix tracking their load level and performance• Display proficiency in social and technical written and verbal communication skills, planning and organization skills, problem solving, decision making and analysis skills, using MS Word, Excel, and Lotus Notes, setting timelines and priorities for multiple strategic projects



Vishay Americas

• Senior Customer Service Representative

  • Jun 2007 - May 2010

  • Manage Customer accounts • Enter all Quotes and PO into our system of SAP manually with low order entry errors• Work closely with logistics team on all shipments• Create a strong relationship with upper management in the corporate office working on specialized product line• Developed strong computer skills running reports and using Excel and Access to report to customers and upper management• Excellent phone communication while handling all customer concerns• Created report with our team of Application Engineers to help promote design inns with our company• Emphasize time management for low order entry delay and quick turn around on quoting• Responsible for backing up team of four and knowing all accounts for excellent coverage of all Customer accounts



Fitness First Health Clubs

• Membership Sales/Club Management

  • 2005 - 2007

  • Manage Customer accounts • Enter all Quotes and PO into our system of SAP manually with low order entry errors• Work closely with logistics team on all shipments• Create a strong relationship with upper management in the corporate office working on specialized product line• Developed strong computer skills running reports and using Excel and Access to report to customers and upper management• Excellent phone communication while handling all customer concerns• Created report with our team of Application Engineers to help promote design inns with our company• Emphasize time management for low order entry delay and quick turn around on quoting• Responsible for backing up team of four and knowing all accounts for excellent coverage of all Customer accounts