Experience

Tardis Environmental UK LTD

• United Kingdom
• Environmental Services
• 1 - 100 Employee

• Customer Care- Hire

  • Aug 2019 - Present

  Receive and resolve concerns relating to equipment that is on hire which is reportedly not working correctly. Arrange an engineer to attend site, obtain a report once attended, collate costs and submit to customer when applicable. Ensure purchase orders are received in a timely manner. Keep accurate records on attendances and costs. Ensure the customer is at the heart of everthing we do. Receive and resolve concerns relating to equipment that is on hire which is reportedly not working correctly. Arrange an engineer to attend site, obtain a report once attended, collate costs and submit to customer when applicable. Ensure purchase orders are received in a timely manner. Keep accurate records on attendances and costs. Ensure the customer is at the heart of everthing we do.



British Gymnastics

• United Kingdom
• Spectator Sports
• 100 - 200 Employee

• Customer Support Advisor

  • Jan 2018 - Jun 2019

  Providing guidance and assistance to Gymnasts, Parents, Coaches, Clubs etc regarding any matter relating to their membership with British Gymnastics. Providing guidance and assistance to Gymnasts, Parents, Coaches, Clubs etc regarding any matter relating to their membership with British Gymnastics.



Mardon Engineering

• Administrator

  • Oct 2014 - Dec 2017

  Customer contact : Answering in-coming calls, handling queries, taking orders, processing on computer system and keeping the customer updated on the progress of their order. Packing and arranging despatch of orders for spare parts via post and in pallet form. Accounts : handling petty cash, chasing outstanding money. General : general office duties including filing, maintaining stationery stocks etc. Customer contact : Answering in-coming calls, handling queries, taking orders, processing on computer system and keeping the customer updated on the progress of their order. Packing and arranging despatch of orders for spare parts via post and in pallet form. Accounts : handling petty cash, chasing outstanding money. General : general office duties including filing, maintaining stationery stocks etc.



RAC Motoring Services

• United Kingdom
• Insurance
• 1 - 100 Employee

• Customer Service Executive

  • Jun 1995 - Apr 2014

  Receiving and handling Customer Complaints/Enquiries regarding our attendance at roadside both in the UK and Europe, that had been addressed/referred directly to any member of our Board of Directors. Handling County Court Claims under the sum of £5k. Monitoring Social Media. Receiving and handling Customer Complaints/Enquiries regarding our attendance at roadside both in the UK and Europe, that had been addressed/referred directly to any member of our Board of Directors. Handling County Court Claims under the sum of £5k. Monitoring Social Media.