Realtor

• Jan 2023 - Present

Manufacturing Planner

• Jun 2022 - Present

Certified Emotional Success Coach and Life after Divorce Coach

• Jan 2017 - Present

I take responsibility for guiding people that are confused on what to do in their lives. I support goal-setting, personal growth, and behavior modification of my clients. I am a professional who helps people to achieve their goals by improving mindset and overall well-being by providing different actions necessary to take control of client's future goals and dreams. I take responsibility for guiding people that are confused on what to do in their lives. I support goal-setting, personal growth, and behavior modification of my clients. I am a professional who helps people to achieve their goals by improving mindset and overall well-being by providing different actions necessary to take control of client's future goals and dreams.

Customer Support Specialist

• Jan 2022 - Jun 2022

Claims Adjuster/Associate

• Mar 2020 - Nov 2021

Consistently delivers a remarkable customer experience through assisting and handling claims. Within approved limits or authority, explains terms of policy, applies claims settlement procedures to handle claims, initiate claim payment process, and close files. Follows established procedures to appropriately review, handle, and settle applicable routine claims. Researches, resolves, and settles claims within approved limits and/or as directed. Organizes and processes assigned work and large volumes of claims utilizing appropriate procedures.  Follows standard claim processes. Sets expectations about timing of claim process  Applies knowledge of insurance contracts and endorsements, state laws and regulations, customer service philosophy  Explains automotive repair methods and parts, reviewing written or computerized estimates, arranging rental car and towing services, understanding medical and anatomical terminology, within approved limits  Work with attorneys and paralegals in coordination with the Claim Specialist  Communicates with team members, business partners, and external customers which may require contact by telephone, written correspondence, in-person, or other electronic media. Show less

3PL Operations Manager

• Nov 2018 - Jun 2020

▪ Plan, manage and control all aspects of operations. Plans, schedules and coordinates warehouse staff and drivers to meet daily order fulfillment and shipping requirements. ▪ Maximize driver time and efficiency by revamping delivery schedules and workloads. ▪ Increased productivity by 20% while simultaneously reducing overhead. ▪ Be proactive in the recruitment and training process, establish organizational structures, establish work schedules, supervise staff, evaluate and monitor performance of staff to ensure required levels of productivity and organizational objectives are met. ▪ Use multi-carrier (Seko Logistics, XPO Logistics AIT Worldwide, Pegasus etc.) electronic consoles IAW contract/tariff agreements and rates to retrieve Bill of Ladings, prepare delivery/pick-up packets, input consignee information into company system, input proof of delivery (P.O.D.) information and delivery/pick-up charges. ▪ Solve problems related to the scheduling and management of the pick-up, transport and delivery of a shipment. This may involve contingency planning, customer service duties and/or escalation management. ▪ Acting as primary communication point for client and Logistics Service Provider (LSP) ▪ Negotiate prices and provide quotes for special delivery and pick-up requests with vendors. ▪ Utilize Quickbooks to invoice multi-carrier invoice. ▪ Prepare quotes for requested customer transportation needs. Show less

Owner

• Mar 2020 - Mar 2020

Licensed Life, Accident and Health Insurance Associate

• Feb 2018 - Jan 2019

Works with Employers and Business Owners to deliver and enroll employees in voluntary healthcare and supplemental benefit Cafeteria Plans which feature savings incentives to employers for making our plans available. Works with individuals to deliver whole & term life insurance as well as voluntary supplemental health care benefits. Provides continuing service to service employers through ongoing consultation regarding new benefit options for group and individual insurance products. Works with Employers and Business Owners to deliver and enroll employees in voluntary healthcare and supplemental benefit Cafeteria Plans which feature savings incentives to employers for making our plans available. Works with individuals to deliver whole & term life insurance as well as voluntary supplemental health care benefits. Provides continuing service to service employers through ongoing consultation regarding new benefit options for group and individual insurance products.

Production Control Supervisor

• Sep 2016 - Jan 2018

Provided supervisory oversight of the Customer Service Center (CSC) which serves as a one stop facility for both internal/external customers to open/edit/maintain/close Maintenance work orders and requests. Ensures that all customers are aware and encouraged to use the DOD Interactive Customer Evaluation (ICE) system to provide feedback on our services. Supervised Production Control Clerks in the various Maintenance Shops to include: Automotive, Armament, Communications, Electronics and Construction. Responsible for monitoring/tracking customer accounts to ensure maintenance expenditures do not exceed budgetary limits. Set up new accounts and account processing codes in SAMS. Serves as SAMS IE Commander to perform functions such as equipment evacuations, management and military expenditure limit over rides, etc. Prepared weekly and monthly CDRL reports of customer parts and labor costs for government contracting/budget personnel as well as company management. Responsible for selecting tools and procedures for production planning, forecasting, scheduling, and process management to scrutinize work orders, production schedules and processes to assess accuracy, completeness, and conformance to requirements and standards. Used GCSS-Army to Establish plans and schedules for maintenance repair using multiple process production methods and procedures for a variety of vehicles and equipment such as combat vehicles, heavy-duty engineering and mobile equipment, communications and electronic equipment, and small arms. Responsible for monitoring unit/customer accounts to ensure that expenditures will not exceed obligations in specific accounts. Show less

Production Control Supervisor/Logistics Analyst/Budget Analyst

• Jun 2013 - Sep 2016

Provides supervisory oversight of the Customer Service Center (CSC) which serves as a one stop facility for both internal/external customers to open/edit/maintain/close Maintenance work orders and requests. Ensures that all customers are aware and encouraged to use the DOD Interactive Customer Evaluation (ICE) system to provide feedback on our services. Supervises Production Control Clerks in the various Maintenance Shops to include: Automotive, Armament, Communications and Construction. Responsible for monitoring/tracking customer accounts to ensure maintenance expenditures do not exceed budgetary limits. Set up new accounts and account processing codes in SAMS. Serves as SAMS IE Commander to perform functions such as equipment evacuations, management and military expenditure limit over rides, etc. Prepare weekly and monthly CDRL reports of customer parts and labor costs for government contracting/budget personnel as well as company management. Responsible for selecting tools and procedures for production planning, forecasting, scheduling, and process management to scrutinize work orders, production schedules and processes to assess accuracy, completeness, and conformance to requirements and standards. Establishes plans and schedules for maintenance repair using multiple process production methods and procedures for a variety of vehicles and equipment such as combat vehicles, heavy-duty engineering and mobile equipment, communications and electronic equipment, and small arms. Responsible for monitoring unit/customer accounts to ensure that expenditures will not exceed obligations in specific accounts. Show less

Production & Planning Supervisor

• Apr 2010 - May 2013

Provides supervisory oversight of the Customer Service Center (CSC) which serves as a one stop facility for both internal/external customers to open/edit/maintain/close Maintenance work orders and requests. Ensures that all customers are aware and encouraged to use the DOD Interactive Customer Evaluation (ICE) system to provide feedback on our services. Responsible for selecting tools and procedures for production planning, forecasting, scheduling, and process management to scrutinize work orders, production schedules and processes to assess accuracy, completeness, and conformance to requirements and standards. Establishes plans and schedules for maintenance repair using multiple process production methods and procedures for a variety of vehicles and equipment such as combat vehicles, heavy-duty engineering and mobile equipment, communications and electronic equipment, and small arms. Responsible for monitoring unit/customer accounts to ensure that expenditures will not exceed obligations in specific accounts. Show less

Executive Assistant

• Jun 2008 - Sep 2009

Provides executive level administrative support for the Program Manager of a 2500 personnel program. Perform duties related to management of organization, resource, information, training, records management and staffing. Analyze, interpret, and integrate operations requirements into highly specialized plans, activities, and operations. Coordinate and prepare analytical and administrative reports related to the life cycle of projects managed within the Program. Create, execute and monitor the allocation and use of specific project funds. Show less

Production Control Specialist

• Oct 2003 - Jun 2008

Received, processed and tracked requests for equipment (RFE). Direct and perform logistics operations to include: planning, coordinating and evaluating logistical actions required to support missions. Identify fund, manpower, materiel requirements to complete mission. Monitor various Maintenance Information Management System files and reports to analyze causes of delays or stoppages. Monitors production for compliance with scheduling directives, ensures production costs do not exceed budgetary limits. Show less