Angela Serdenes
Guest Service Agent at CLLIX Apartments and Hotels- Claim this Profile
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Greek Professional working proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Credentials
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HLTAID001 Provide cardiopulmonary resuscitation. HLTAID002 Provide basic emergency life support. HLTAID003 Provide first aid.
St John Ambulance (Vic)Apr, 2017- Nov, 2024 -
Certificate of Proficiency in English
University of Cambridge Institute of Continuing EducationJun, 1997- Nov, 2024
Experience
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CLLIX Apartments and Hotels
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Australia
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Hospitality
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1 - 100 Employee
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Guest Service Agent
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Feb 2022 - Present
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Guest Service Agent
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Feb 2022 - Jan 2023
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Australian Bureau of Statistics
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Australia
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Government Administration
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700 & Above Employee
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Field Manager
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Aug 2021 - Present
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Herbalife
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United States
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Wellness and Fitness Services
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700 & Above Employee
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Independent Consultant/Distributor
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Nov 2014 - Present
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Melbourne Mailing
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Australia
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Account Manager
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Feb 2019 - Sep 2021
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COS
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Australia
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Retail Office Equipment
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200 - 300 Employee
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Warehouse Assistant
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Aug 2017 - Jan 2019
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MYER
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Australia
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Retail
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700 & Above Employee
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Contractor
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Dec 2016 - Dec 2017
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MULTIVAC Australia
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Australia
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Machinery Manufacturing
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1 - 100 Employee
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Spare Part Assistant
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Feb 2017 - Jun 2017
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Australian Bureau of Statistics
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Australia
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Government Administration
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700 & Above Employee
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Field Officer
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Aug 2016 - Oct 2016
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Computershare
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Australia
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Financial Services
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700 & Above Employee
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Transaction Processor
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Mar 2010 - Dec 2010
Data Processing Data Processing
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Owner/Operator
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2006 - 2009
Efficiently managing the consistency of juice, smoothies and coffee and other related products. Maintaining and updating Juice and Coffee Bar Menu. Supervising, scheduling, and training employees. Provide excellent customer service. Select and market products. Conduct events. Stock and face shelves and displays. Handle all customer concerns and requests. Maintain positive customer relations. Logging and processing invoices. Expense Control.Ensuring proper storage and usage of supplies. Preventive maintenance of equipment. Appropriately maintain inventory. Awareness of energy conservation. Hiring and training development of Personnel. Purchasing and Receiving. Verify pricing and placement of product. Proper handling of product. Proper storage of merchandise. Proper cooler rotation. Proper temperature control.
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DCA - Database Consultants Australia
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Australia
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IT Services and IT Consulting
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100 - 200 Employee
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Client Liaison Officer
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Sep 2005 - Jul 2006
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ISS Data Entry Operator
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Aug 2004 - Sep 2005
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Travel Agent
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Nov 2003 - Jul 2004
* Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required. * Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs. * Book transportation and hotel reservations, using computer terminal or telephone. * Collect payment for transportation and accommodation from the customer. * Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers. * Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations. * Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.
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English Teacher
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Jun 1998 - Oct 1999
* Worked in a privately owned language school. * Appointed as an Anglo-Hellenic recruit. * Educated students aged between 8 and 16. * Planned and executed lessons. * Created my own supplementary material. * Corrected work. * Conducted Parent - Teacher interviews. * Worked in a privately owned language school. * Appointed as an Anglo-Hellenic recruit. * Educated students aged between 8 and 16. * Planned and executed lessons. * Created my own supplementary material. * Corrected work. * Conducted Parent - Teacher interviews.
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Account Manager
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Sep 1995 - Dec 1997
* Ensuring the regular production of time critical cheques and statements.* Working with clients to improve the efficiency/effectiveness of their jobs indenturing improvements and changes are implemented successfully.* Coordinating a number of resources from across HPA and External suppliers during project work.* Used understanding of customers business procedures to conduct account reviews and facilitate development of project specifications with emphasis on service beyond standard procedures.* Creating work instructions and Client Services Quality Procedures.* Developed and maintained sound client relationships to provide solutions to any client difficulties.* Supported demonstrations or presentations of product/service related to customers' implied or stated circumstances.* Handled complex inquiries from external company managers and professionals.* Maintained a long tern effective confidential relationship with clients including high profile and sensitive accounts.* Daily reporting to clients on HPA's performance.* Supervised staff involving disciplinary action.* Trained and monitored the work flow and ensured deadlines were met.
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Laser Printing Operator
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Aug 1994 - Sep 1995
* Operator of Xerox 9790, 4090 & 4135 Laser Printers.* Embossing machine operator.* Siemens machine operator.* Receiving shift plan detailing labour capacity, following the plan, job instructions and specifications.* Maintaining regular quality controls.* Recording production details and ensuring production is sent to correct delivery location.* Maintaining a clean and safe workplace.* Liaising with other departments i.e.. Client Services, Computer room, Media Receipt, Warehouse & Despatch.
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Greek Language & Dance Teacher
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May 1991 - Dec 1996
* Teaching the Greek language to first, second and third year primary school students. * Prepare and deliver level-appropriate lesson plans for classes which incorporate appropriate goals and objectives for that level. Ensuring lessons integrate and support the overall curriculum. * Ensure classroom environment is safe, respectful and supportive of learning. * Communicate with other staff, parents, curriculum director to analyze and determine the best tools and strategies for learning. * Monitor individual progress and provide assistance as needed to further individual learning. * Notify parents/children of any issues or obstacles to learning. Initiate and/or be available to parents for one-on-one discussions as needed. * Prepare for and support cultural programs and/or special events. * Prepare for and conduct parent teacher conferences on a periodic (semi-annual) basis to discuss progress and areas for improvement. * Before commencement of lesson, ensuring all materials in order to provide a successful classroom experience are obtained and ready. * Teaching traditional Greek dances to each class.
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Customer Service
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Feb 1992 - Aug 1994
* Serving customers, inquiries and sales. * Handling the inflow and outflow of cash. * Preparing and setting up shop displays. * Counting takings at the end of the day. * Responsible for premises when owners/managers were absent. * Maintaining and clean and safe working environment. * Serving customers, inquiries and sales. * Handling the inflow and outflow of cash. * Preparing and setting up shop displays. * Counting takings at the end of the day. * Responsible for premises when owners/managers were absent. * Maintaining and clean and safe working environment.
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Education
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RMIT University
Graduate Diploma, Primary Education -
RMIT University
Bachelor of Arts (B.A.), Multicultural Studies -
Thornbury High School
Victorian Certificate of Education -
Pythagoras Greek College
Greek Culture & Language