Experience

Global Connects Language Services

• United Kingdom
• Translation and Localization
• 1 - 100 Employee

• Recruiter

  • Nov 2022 - Present

  As a recruitment agent I delt with the administration and recruitment for potential employees of Global Connects. I have developed a wide range of valuable skills. Some of these skills include: Candidate Sourcing and Screening: identifying and attracting qualified candidates through various channels, such as job boards, social media, and networking. Interviewing and Assessment: acquiring strong interviewing skills, both in-person and through virtual platforms. Applicant Tracking Systems: I learned how to proficiently monitor ATS software to track job listings, CVs, and managing candidate data. Employer Branding and Marketing: I gained understanding on how to promote Global Connects and attract qualified interpreters. Data Analysis and Reporting: I learned how to analyse recruitment metrics and reported on recruitment activities and outcomes. Show less



University of Strathclyde Law Clinic

• United Kingdom
• Legal Services
• 1 - 100 Employee

• Clinical Advisor

  • Sep 2021 - May 2023

  As a student advisor at the Law Clinic, I have gained valuable skills in client interaction, legal representation, courtroom preparation, efficient fact gathering, and providing appropriate solutions. Additional skills I have developed include: Problem-solving: Effectively identifying and implementing solutions for clients' needs and challenges. Email and letter drafting: Skilfully composing correspondence to clients and assisting them in drafting letters to opposing parties. Research techniques: Utilizing efficient methods to navigate large volumes of reading in time-sensitive cases. Note-taking and record-keeping: Maintaining clear and organized case records, while also preparing well-drafted documents for court proceedings. GDPR training: Ensuring the confidential and secure handling of clients' personal information. IT and Software Management: Proficiency in utilizing secure software systems for organizing case details, client management, and email communication. Show less



DRS

• United Kingdom
• Law Practice
• 1 - 100 Employee

• Summer Intern

  • Jul 2022 - Sep 2022

  During a summer internship with a firm specializing in financial negotiations for tier 1 Banks, I gained invaluable insights into ISDA agreements, the GMRA, and the functioning of financial markets. Additionally, I enhanced my skills in: Emailing and blog drafting: Assisting in the development of a 'Guide to ISD' by writing emails and drafting blog posts for DRS. Teamwork: Collaborating with fellow interns to create blogs, quizzes, and letters, while efficiently communicating to meet project deadlines. IT and Software Management: Conducting my remote internship necessitated the utilization of various systems to ensure the security of client information. Show less



The Duke's Umbrella

• Restaurants
• 1 - 100 Employee

• Bar Supervisor

  • May 2021 - Nov 2021

  With 8 years of hospitality experience and a proven track record in progressive management roles, including my most recent position as a bar supervisor, I have acquired extensive expertise in customer service, colleague training and supervision, and teamwork. Additional traits I have honed include: Group management: overseeing and coordinating efficient shifts to ensure smooth operations. Adaptability and quick learning: Successfully keeping up with the frequent changes in COVID regulations and swiftly implementing necessary procedures. Exceptional customer service: Aiming for complete customer satisfaction and proactively addressing any arising issues, finding effective solutions. Show less



ASCENSOS LIMITED

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Higher Level Complaints Manager

  • Sep 2020 - May 2021

  As a higher-level complaints manager, I handled sensitive cases involving the company and/or the CEO, serving as the final recourse before legal action. With my own caseload, I collaborated closely with the legal team to ensure compliance with company policy in complex situations. Notable skills I developed include: Client relationship management: Establishing positive relationships with clients to instil confidence and trust. Drafting letters and emails: Crafting effective correspondence for clients, the legal team, and relevant departments. Creative problem-solving: Thinking innovatively to find unique resolutions for clients' issues. Time management: Excelling in managing time and prioritizing tasks, especially in time-sensitive cases with a caseload of up to 15 cases. Show less