Experience

Cathedral Corporation

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Relations Manager

  • May 2018 - Present



Maple Street, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Client Services Specialist

  • Jun 2016 - May 2018



CollaborateMD

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Specialist I

  • Jan 2016 - Jun 2016



Jubilant Radiopharma

• United States
• Pharmaceutical Manufacturing
• 300 - 400 Employee

• Account Service Center Coordinator Lead

  • May 2014 - Aug 2015

• Implementation Coordinator Lead

  • Jan 2013 - May 2014

   Responsible for ensuring that customer master, pricing and inclusion data is maintained properly within the BioRx System. Respond to customer inquires with resolution of data related problems. Train new team members. Worked on and assisted with numerous projects relating to customer set up, contracts & annual price increases. Provide exceptional customer satisfaction both internally & externally. Participated in numerous meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintained continuous knowledge pertaining to new developments, policies and requirements. Provided administrative support to accounting, collections, pharmacies & Director of Sales. Resolved customer issues to maintain customer satisfaction. Process Improvement & Implementation of new systems Show less

• Price File/AR Coordinator

  • Aug 2010 - Jan 2013

   Responsible for ensuring that customer master, pricing and inclusion data is maintained properly within the BioRx System. Respond to customer inquires with resolution of data related problems. Train new team members. Worked on and assisted with numerous projects relating to customer set up, contracts & annual price increases. Provide exceptional customer satisfaction both internally & externally. Participated in numerous meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintained continuous knowledge pertaining to new developments, policies and requirements. Provided administrative support to accounting, collections, pharmacies & Director of Sales. Resolved customer issues to maintain customer satisfaction. Process Improvement & Implementation of new systems Show less



Alere Inc.

• United States
• Medical Device
• 700 & Above Employee

• Service Assurance

  • Nov 2008 - Aug 2010

   Responsible for ensuring that customer master, pricing & data is maintained properly within the SAP system.  Assisted the Client Services department with resolution of data related problems.  Ran daily Price Change Report and verified all back up was in order for auditors.  Worked on and assisted with numerous projects relating to customer set up, contracts & annual price increases.  Provided exceptional customer satisfaction both internally & externally.  Responsible for ensuring that customer master, pricing & data is maintained properly within the SAP system.  Assisted the Client Services department with resolution of data related problems.  Ran daily Price Change Report and verified all back up was in order for auditors.  Worked on and assisted with numerous projects relating to customer set up, contracts & annual price increases.  Provided exceptional customer satisfaction both internally & externally.