Experience

Coloff Media

• United States
• Advertising Services
• 1 - 100 Employee

• Producer & Social Media assistant.

  • Aug 2018 - Present

• Board Operator

  • Oct 2015 - Present

  Running and maintaining the audio board for radio programming and local sporting events.



Western Home Communities

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Receptionist

  • Sep 2017 - Oct 2019



Hawkeye Community College

• United States
• Higher Education
• 300 - 400 Employee

• Marketing Assistant

  • May 2015 - Jun 2016



Hinduja Global Solutions

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Information Specialist

  • Apr 2013 - Dec 2013



CBE Companies

• United States
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Collections Representative

  • Oct 2011 - Apr 2013

  • Working for a local collections company while collecting on recently disconnected accounts, tertiary accounts, and upselling consumers on reconnecting their services after their bill was paid. Working as First Party agent for Verizon with their Customer Financial Services department. Acted as a First Party agent for DISH TV to collect as well as reconnect DISH TV accounts. Worked on a committee that is able to distribute money and other items to local charities. Promote CBEand our clients in a positive manner. Working with a varied group of consumers while being sensitive to their financial situations.Compliant with all FDCPA requirements.Is licensed to also collect in Minnesota, North Dakota, and Idaho.



APAC Customer Services

• Telecommunications

• Customer Service Representatives

  • Jul 2010 - May 2011

  Working with a Fortune 500 company as a vendor to provide customers with account assistance and to bring their cell phone number from one carrier to theirs. Port customers telephone numbers from one carrier to AT&TUpdate customers account information and credit accounts as needed. Work with AT&T corporate and authorized retailers.Promote AT&T products and services in a positive manner. Assist customers under AT&T 'One Call Resolution' policy. Working in a diverse call center.



ANN INC.

• United States
• Hospitals and Health Care

• Stylist- Ann Taylor Loft

  • May 2010 - Oct 2010

  Dressing and styling customers for a variety of events. Provide knowledgeable responses to draping of clothes and what works well with someone's body. Keeping up to date with trends in matters of clothing and design. Working well in a team environment. Upsold products and services to clients.Perform other related duties as assigned Dressing and styling customers for a variety of events. Provide knowledgeable responses to draping of clothes and what works well with someone's body. Keeping up to date with trends in matters of clothing and design. Working well in a team environment. Upsold products and services to clients.Perform other related duties as assigned



Vangent, Inc.

• Food and Beverage Services
• 1 - 100 Employee

• Information Specialist

  • Jun 2008 - May 2010

  Assist students and parents in submitting the FAFSA form while adhering to security guidelines. Has processed applications in database. Knowledge of PIC and CPS systems. Works well with a diverse call center. Provide customer service for diverse clientele Assist students and parents in submitting the FAFSA form while adhering to security guidelines. Has processed applications in database. Knowledge of PIC and CPS systems. Works well with a diverse call center. Provide customer service for diverse clientele



Pearson VUE

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Support Agent

  • Nov 2006 - Apr 2008

  Assisted candidates in scheduling exams for a variety of cliental. Serviced Examinations for a international testing company.Provided back up for escalated customer support representatives. Assisted candidates in scheduling exams for a variety of cliental. Serviced Examinations for a international testing company.Provided back up for escalated customer support representatives.



College Loan Corporation

• Financial Services
• 1 - 100 Employee

• Loan Servicing Agent

  • Jun 2006 - Nov 2006

  Provided Excellent Customer Service to borrowers of college loans.Serviced private and governmental college loans. Trained to handle many issues regarding change of company policy Provided Excellent Customer Service to borrowers of college loans.Serviced private and governmental college loans. Trained to handle many issues regarding change of company policy



NCS Pearson (now Vangent Inc.)

• Information Specialist

  • Dec 2004 - Jun 2006

  Assist students and parents in submitting the FAFSA form Trained to handle a variety of crisis issues in a timely and respectful mannerMaintain computer database for personal and student use. Assist students and parents in submitting the FAFSA form Trained to handle a variety of crisis issues in a timely and respectful mannerMaintain computer database for personal and student use.



MCI Telecommunications

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Services / Resolutions

  • Jul 2003 - Nov 2004

  Coordinate service calls for customers while acting as a liaison between ILEC and service provider. Resolve customer billing problems and other concerns pertaining to their services with MCISupport new customer start-up by setting up appointments for installation Coordinate service calls for customers while acting as a liaison between ILEC and service provider. Resolve customer billing problems and other concerns pertaining to their services with MCISupport new customer start-up by setting up appointments for installation

• Escalated Customer Service

  • Aug 1998 - Jan 2004

  Assisted a variety of customers with difficulties and problems with their catalog order. Worked in supervisory position over other customer service representative needing assistance or troubleshootingContacted customers to advice of a declined credit card orderAssisted vendor contacts with light clerical work and customer callbacksProvided quality assistance and control in the tracking of packages using a variety of methods including UPS and USPS tracking systems. Assisted a variety of customers with difficulties and problems with their catalog order. Worked in supervisory position over other customer service representative needing assistance or troubleshootingContacted customers to advice of a declined credit card orderAssisted vendor contacts with light clerical work and customer callbacksProvided quality assistance and control in the tracking of packages using a variety of methods including UPS and USPS tracking systems.