Experience

The Children's Place

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Mar 2021 - Present



Victoria's Secret Pink

• United States
• Retail
• 700 & Above Employee

• PINK Store Manager

  • Aug 2019 - Jan 2021

  Primary Responsibility: Driving top line sales through leading the sales floor, coaching and development of the team and selling.Culture and Customer: Set direction and drives performance for primary Best At categories. Approves and executes all brand initiatives and strategies (Sales Education, Launches, Events, Brand Promotions, and Product Testing). Owner of the visual merchandising cycle (planning, mapping, and inspection of execution).Talent: Driver of the talent life cycle for direct reports and team; which includes selection/interviewing, onboarding, coaching/performance management, succession, reward and recognition, and culture/engagement of team. Direct Reports as assigned... Assistant Store Manager, Managers, Supervisors, Bra Fitting Expert, Sales and Support Generalists.Operations: Ensured operational excellence though visual merchandising, payroll management, inventory control, and delivering on our operational standards. These include but are not limited to; payroll management, product life cycle, scheduling practices and shrink reduction. Responsible for: Functioning as the Customer Sales Lead demonstrating the ability to coach associates and concurrently leading the customer experience through demonstration and selling. All leaders are expected to follow all company policy/procedures and execute opening/closing of the store.

• Store Manager

  • Mar 2019 - Aug 2019

  Driver of total store sales, the customer experience, overall operational excellence and high performance selling culture. Primary responsibility for the management of the store, including directing the work of direct reports and is responsible for the store’s culture, associate engagement and “Best at Bras.”Leads financial growth of the store, year over yearLeads the sales floor and drives store results through the store teamDrives a primary focus on bras as the premier product differentiator and develops a “Best at Bras” culture; builds the brand by cultivating loyaltyRole models, coaches and develops best-in-class selling behaviorsSets visual merchandising expectations to brand standards, to ensure brand consistency that impacts the customer experience and maximizes overall business resultsAccountable for the development of associates’ product knowledge which in turn, enables high performance sellingInfluences and inspires associates to unlock individual potential for extraordinary selling and productivity results. Workforce management, including talent productivity decisions, writing the weekly schedule and ensuring state specific complianceAccountable for the selection and development of top talent within the total storeDelivering top line sales results and growing the business through business insight to actionLeading the sales floor while assigned to the role of the Customer Sales Lead (CSL)Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our “Best at Bras” cultureCreating emotionally engaging customer experiences, consistent with the brand visionBuilding customer loyalty through current brand strategiesBuilding and growing high performing teamsLeading change through positivity and a growth mindsetUpholding positive associate relations that lead to engagement in the brand and the teamEffectively managing and controlling expensesReinforcing store strategy to reduce shrink



Victoria's Secret

• United States
• Retail
• 700 & Above Employee

• Store Manager The Meadows

  • May 2015 - Oct 2016

  Store Manager-driver of total store sales, talent development, the customer experience, overall operational excellence and high performance selling culture. Responsible for the management of the store, including directing the work of direct reports and is responsible for the store’s culture, associate engagement and “Best at Bras.”Manages the overall storeLeads financial growth of the store, year over yearLeads the sales floor and drives store results through the store teamDrives a primary focus on bras as the premier product differentiator and develops a “Best at Bras” culture; builds the brand by cultivating loyaltyRole models, coaches and develops best-in-class selling behaviorsSets visual merchandising expectations to brand standards, to ensure brand consistency that impacts the customer experience and maximizes overall business resultsEnsures the operations of the store are executed with excellenceAccountable for the development of associates’ product knowledge which in turn, enables high performance sellingInfluences and inspires associates to unlock individual potential for extraordinary selling and productivity resultsOwns workforce management, including talent productivity decisions, writing the weekly schedule and ensuring state specific complianceAccountable for the selection and development of top talent within the total storeResponsible for the talent life cycle of direct reports, including recruitment, hiring, onboarding, training, development, performance management, terminations and succession planning



Macy's

• United States
• Retail
• 700 & Above Employee

• Multi Store Human Resource Manager

  • Sep 2005 - Jan 2014

  Provide HR leadership to employees and leadership team. Manages employee support, leadership development, accountability and the achievement of overall goals. Fosters relationships with leadership and provides guidance on issues relevant to employee's and department goals and objectives; and leads and supports efforts to increase employee and customer satisfaction.Lead the charge to increase employee engagement and customer satisfaction. Serves as key participant in implementing strategic initiatives with accountability for the effectiveness of the people programs and processes. Develop strong relationships at all levels to facilitate attainment of company goals.Provide consultation and coaching to leadership regarding HR and business issues from a strategic standpoint to include coaching on effectively leading their teams, navigating and resolving employee relations issues and managing talent development programs. Make recommendations to meet department needs and mitigate any potential risk.Serve as a key change leader and champion of company core values.Coordinate and assist with planning and execution of a broad range of HR programs including employee relations, compensation, organization design/change, performance management, recognition programs, workforce planning/headcount management, talent management, learning and development and manager engagement.Proactively manage HR systems and reporting vehicles to maintain high integrity of employee and organizational data; provide management information, data analysis, metrics and tools that give insight on people issues including retention and career development.Collaborate with HR colleagues to ensure the delivery of high quality HR services to the business paired with a great employee/people manager experience when interacting with HR. Participate and/or lead investigations of employee claims of violations of facility policies and procedures and work with departments to take appropriate actions.



Famous Barr

• Sales and HR

  • Sep 1990 - Sep 2004

  Employee Engagement, Performance Reviews, Coaching, Training, Recruiting, Staffing, Budgets, Employee Relations, Investigations, Succession Planning, Growth and Development of hourly and executive, Leadership, Retention, Hiring, Terminations, Decisive, Ability to Influence up. Employee Engagement, Performance Reviews, Coaching, Training, Recruiting, Staffing, Budgets, Employee Relations, Investigations, Succession Planning, Growth and Development of hourly and executive, Leadership, Retention, Hiring, Terminations, Decisive, Ability to Influence up.