Paralegal

• Jun 2022 - Present

Real Estate Paralegal

• Nov 2020 - Jun 2022

Legal Assistant Paralegal

• May 2015 - Oct 2020

Assisted lawyer with busy family practice and consistently produced a large volume of work while managing tight time deadlines and adapting to shifting priorities. I am reliable, punctual and had an outstanding attendance record. I am willing to work outside of regular office hours to assist my employer with meeting deadlines and client needs. I have a high resistance to stress and meet challenges with a positive attitude. I have a demonstrated ability to build rapport with clients and balance professionalism with empathy during what is often a very stressful and confusing time for them. I have an excellent rapport with Court staff. I scheduled appointments with clients as well as Court matters with the Scheduling Office. I used WORD to draft letters and Court documents for my lawyer's review and make edits as requested. I used Childview software to calculate estimated child support and spousal support for clients. I registered Quit Claim Deeds on Property Online. I am committed to improving my efficiency by creating process improvements which I have self-identified and/or as a result of employer suggestion. I prepared large packages of documents for filing at Court. I accurately entered data from timesheets, created invoices, sent them to clients and processed payments for same. I did transcription from Dragon, SpeechExec and handwritten notes while simultaneously making minor edits which decrease the amount of editing required by my employer. I opened, closed, and maintained both hard copies and computer client files. I am friendly, professional and presentable at all times. I have above average interpersonal skills as I truly enjoy helping people, whether they are clients or lawyers or staff within or outside our firm. I am self motivated learner and equally as comfortable working alone or in a team. I believe that is important to have a positive work environment and always strive to have good relationships with clients, management and coworkers. Show less

Office Administrator

• Sep 2012 - Mar 2015

Managed client's busy schedule by booking appointments, flights and accommodations. Responsible for accounts receivable and payable. Prepared, proofread and edited correspondence.Created and maintained client's LinkedIn profile and resume. Located, gathered and managed information. Communicated on behalf of the client in a positive, friendly manner. Organized all corporate income tax information for use by Accountant.

Childcare Provider

• Sep 2002 - Sep 2012

Interviewed with potential clients to assess mutual compatibility.Provided high quality, dependable customer service for the parents and a caring, stimulating experience for the children. Built a strong rapport with parents, children and school administration and faculty.Created an atmosphere of acceptance and tolerance, facilitated personal growth and development through positive reinforcement. Fostered a sense of responsibility and accountability in the children, resolved conflicts between them and encouraged a compassionate view of themselves and others. Managed my time and the varied schedules of the children to ensure that they were punctual for classes, extra-curricular activities and pick-ups.Created, planned and organized outdoor activities and field trips. Show less

Customer Service Representative

• Aug 1993 - Sep 1996

Listened attentively, on the telephone, and in person to customer's billing inquiries, service requests and concerns and responded to them in a pleasant, professional manner. Accurately generated computerized telephone service and directory orders which were dispatched to other departments for implementation. Developed plans and solutions by efficiently evaluating and extracting relevant information. Promoted products and services that served each customer's unique needs and provided them with a savings of time and/or money.Demonstrated an exceptional ability to build rapport with customers, co-workers and management to work collaboratively to resolve various customer concerns. Consistently performed at peak levels in terms of customer satisfaction, call volume, order accuracy, and sales results while demonstrating a high resistance to stress. Management received many unsolicited customer testimonials in response to my caring, empathetic approach to their service concerns. Contributed energy and enthusiasm to the group dynamics and offered ideas to improve office processes and foster customer loyalty. Show less

Fraud Investigator/ Toll Billing Clerk

• Nov 1990 - Aug 1993

Investigated unbilled long distance telephone calls and recovered lost revenue using a variety of investigative techniques. Identified fraudulent charges and discreetly investigated them by communicating via telephone with all involved parties and negotiated revenue recovery with them in a professional manner. Consistently exceeded daily work volume requirements by effectively organizing my workload and developing exceptional investigative skills which allowed me time to help other team members. Improved efficiencies by eliminating work redundancies and developed process improvements. Shared this information with my team and updated the team's "Investigation Handbook". Received a "Total Quality Award" with my team for our efficiency improvements. Show less

Capital Cost Allowance/ Inventory Management Clerk

• Aug 1988 - Nov 1990

Managed inventory and balanced accounts by working co-operatively in person and via telephone with Engineers and Foreman throughout the company. Gathered and recorded data on a monthly basis and utilized the information to prepare year-end reports used for corporate income tax preparation. Organized workload efficiently and effectively. Met all scheduled deadlines with 100% accuracy and consistently took the initiative to help co-workers meet their deadlines. Assisted the Senior Clerk with the training of other clerks and performed some of her job functions when she was absent. Formulated solutions that improved workflow and gained the co-operation of management and co-workers to successfully implement them. Displayed excellent communication skills and professionalism in all interactions with peers and management. Took on new challenges and responsibilities with enthusiasm. Show less

Bill Processing Clerk

• Feb 1987 - Aug 1988

File Clerk

• Jun 1986 - Feb 1987