Experience

Labor Finders

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Branch Manager

  • Jul 2021 - Present

  Responsible for the administrative functions of the office and assisting the BM in all other aspects of the branch, including: operations, business development, direct sales and customer service. * Assist in running a profitable branch and maintaining compliance. * Assist with temporary worker recruiting/ pre-screening/processing/manage temporary work force to meet clients' specific needs. * Support Branch Management with customer service for all existing clients, prospects, and temporary workers. *Perform sales telemarketing calls to include appointment settings and up-sell calls. * Perform clerical tasks to include, but not limited to, typing, copying, filing, faxing, preparing reports, answering phones and inventory. * Process payroll and invoice customers. * Dispatch workers as needed. * Assist with accounts receivables and ensure proper documentation. * Perform additional duties as required.



Labor Finders

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Branch Manager

  • Mar 2015 - Apr 2019

  I was directly responsible for driving gross margin profit in assigned branch by generating new business though outside sales, maintaining or exceeding the target gross margin, develop and expand relationships with existing and prospective clients. Re-engaging inactive clients. As the BM, I was expected to spend the majority of my time focused on achieving several objectives including but not limited to: Mentoring, coaching, training, develop sales, customer service skills and provide leadership to the branch. I also dealt with Client inquires and service issues. As the BM I maintained a team environment and adhered to all company policies and procedures. Associate issues were addressed and dealt with in a timely manner. I was responsible for maintaining workers' comp forms that were completed within company guidelines. I am knowledgeable on workers' comp codes and how they are assigned for each position placed. The branch AR and Collections were directly monitored by myself as well as certain reports such as Profit and Loss to maintain a successful branch. I also was responsible to maximize profit by monitoring cost. I managed the process of worker dispatch, payroll and customer invoicing, assisting as necessary. I worked directly with the Regional Manager by updating him on the day to day performance of the employees, my staff and the office performance as a whole. I actively promoted Labor Finders within the community and made them aware of our services.



ServiceMaster Clean Cleaning & Restoration Services

• United States
• Facilities Services

• Client Relations Specialist/ Account Management/Human Resources Assistant

  • Feb 2012 - Nov 2014

  Handled all accounts receivables and collections. Entered data for reports, maintained employee files, assisted with payroll and tax reports. Maintained inventory of all supplies and products for accounts I supervised. Planed and organized daily functions of two crews. Hired for the positions as needed by keeping open communications with the Office Manager and local temporary professional and businesslike manner. Handled all accounts receivables and collections. Entered data for reports, maintained employee files, assisted with payroll and tax reports. Maintained inventory of all supplies and products for accounts I supervised. Planed and organized daily functions of two crews. Hired for the positions as needed by keeping open communications with the Office Manager and local temporary professional and businesslike manner.



Brawn Mixer

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Executive Assistant

  • Jan 2012 - Apr 2012

  Managed all areas of the CEO'S office, detailed plans for his itinerary and travel including flights, hotels and personal hunting trips to Argentina. Worked with representatives to secure customer visits, prepared sales agendas and compiled all necessary documentation for meetings. Prepared demos and training manuals for shipment to sales meetings and tracked the demo for return. Took on special assignments from the president and the vice president and followed up with employees to make sure they were handling their assignments.



Cabela's

• United States
• Retail
• 700 & Above Employee

• NICS Operations Specialist

  • Mar 2009 - Aug 2010

  Made sure the Federal Firearm 4473 forms were filled out properly and accurately by the customer and sales representative when in progress of purchasing a long arm or handgun. Any and all information given by the customer is called into the FBI to make sure the customer is able to purchase and posses a firearm. I checked and rechecked serial numbers on federal forms to the firearm. Called customers to let them know when firearms were ready for pickup, due to ordering or when the waiting period was up on all guns. I maintained records, answered a multi-phone system, cashed out sales and was responsible for excellent customer service.



Allegan General Hospital

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Access Specialist

  • Feb 2006 - Apr 2007

  Worked with a team of registration clerks in collecting and analyzing data for the process or registering in/out of patients. I obtained authorizations when required. Worked within and outside the department to collect and report correct patient demographics and insurance information. I was responsible for checking insurance web sites to verify all insurance information. Obtained all necessary signatures and/or legal consent for treatment and/or admission. Scheduled payments or self pay patients and make them aware of any and all programs that may assist with their financial situations. Maintained confidentiality.



Duraclean Restoration Services

• United States
• Environmental Services
• 1 - 100 Employee

• Office Manager/ Accounting/ Human Resources

  • Feb 2002 - Aug 2006

  Was responsible for a variety of tasks such as, customer relations, work orders, billing, payables, receivables, banking, equipment tracking, collections and reports and documents prepared for the accountant. I also assisted with outside sales, quarterly and yearly taxes. Our office worked with QuickBooks, Microsoft office and Excel. Processed all documentation for Human Resources. Was responsible for a variety of tasks such as, customer relations, work orders, billing, payables, receivables, banking, equipment tracking, collections and reports and documents prepared for the accountant. I also assisted with outside sales, quarterly and yearly taxes. Our office worked with QuickBooks, Microsoft office and Excel. Processed all documentation for Human Resources.



ALLEGAN COUNTY RESOURCE DEVELOPMENT COMMITTEE INC

• United States
• Individual and Family Services

• Case Management

  • Oct 2000 - Nov 2001

  I assisted in providing consumer services management on assigned caseloads for government programs. I helped clients fill out housing applications to determine eligibility. Made home visits for intake reports to establish life goals. Acted as an advocate to assist in areas such as health, residential, vocational, legal, financial and educational. Made evaluations of consumer services to determine appropriate referrals. Maintained case records and confidentiality on all financial and program matters. Performed other duties as assigned by immediate Supervisor and Executive Director.



Allegan Cellular

• Allegan, Michigan, United States

• Billing Specialist/Operator

  • Jan 1997 - Sep 1999

  Worked at the front desk answering an 11-line phone system. I assisted callers on billing questions and trouble-shooting cellular call problems. I documented all calls in the system. I advanced to billing-worked with two systems. I entered new customer accounts. I organized and maintained a program that allowed us to sub-contract product to small businesses in selling our product for commission, was crossed-trained in helping fellow employees by activating phones, pagers and assisting with collections.



First Placement

• Allegan, Michigan, United States

• Human Resources Assistant

  • Mar 1995 - Jan 1997

  Took applications from potential employees and performed the initial interview. Set-up employee files within the special designed program database for employee management. Filled job orders for clients with specific talent so that the job could be performed properly. Also assisted sister office by checking our employee data base for talent to fill their client needs. Also I assisted the sales team by calling clients for potential job orders. Took applications from potential employees and performed the initial interview. Set-up employee files within the special designed program database for employee management. Filled job orders for clients with specific talent so that the job could be performed properly. Also assisted sister office by checking our employee data base for talent to fill their client needs. Also I assisted the sales team by calling clients for potential job orders.