Angela Payne
Director Of Business Services at Penrad Imaging- Claim this Profile
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Topline Score
Bio
Credentials
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Lean Six Sigma Yellow Belt
Six Sigma Global InstituteFeb, 2022- Nov, 2024 -
Imagine Certified Enterprise Expert
ImagineSoftware (Technology Partners, LLC)May, 2019- Nov, 2024 -
Imagine Certified Professional
ImagineSoftware (Technology Partners, LLC)Apr, 2019- Nov, 2024
Experience
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Penrad Imaging
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Director Of Business Services
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Jul 2018 - Present
•Responsible for managing pre-authorization and all back-end revenue cycle teams. Remotely oversees a team of 33 employees, including three direct reports. •Coach and motivate staff to reach individual and team goals. Perform regular quality reviews to ensure compliance with documented processes.•Responsible for analyzing insurance trends for non-reimbursement payments and denials. Work closely with staff and insurance companies to quickly resolve issues.•Maintain a work environment for my teams that is positive, productive, and efficient through excellent communication and clearly laid out expectations. •Created formal internal billing and collection policies and procedures. Update and review documented processes regularly to ensure departments are working effectively and efficiently.•Created a formal onboarding/training program for new hires on my team that has since been adopted by other departments in the company.•Serve as an internal consultant during payer contract negotiation and ongoing for contract compliance questions.•Responsible for creating and maintaining all data entered in our billing software, including annual CPT updates, annual contract rate updates, annual fee schedule updates, and new provider and insurance additions.
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Business Services Analyst
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May 2012 - Jul 2018
•Organized and managed health insurance contracts and agreements.•Created and updated insurance company fee schedules every year. Performed regular audits to ensure insurance companies were paying us the correct rates. •Trained all new employees to correctly use Imagine, our billing software.•Provided insurance training to all new registration employees.
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Claims and Contract Specialist
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Apr 2010 - May 2012
•Audited patient accounts to ensure insurance companies are paying at their contracted rate.•Worked with insurance companies to ensure medical claims were processed correctly.•Handled customer questions about our billing process.•Sent appeal letters to insurance companies to ensure our claims are processed correctly and timely.•Generated refund requests for patients and insurance companies.•Represented PENRAD Imaging at community health fairs, marketing our services to potential new patients.
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Refund and AR Specialist
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Oct 2006 - Apr 2010
•Worked with insurance companies to ensure medical claims were processed correctly. •Sent appeal letters to insurance companies to ensure our claims were processed correctly. •Handled customer questions about our billing process. •Generated refund requests for patients and insurance companies. •Updated patient accounts through demographic data entry. •Audited patient accounts to verify overpayments from patients or insurance companies. •Back-up when the Office Manager/HR Manager was out of the office. Duties included timecard management, payroll, ordering office supplies, taking and scheduling vacation requests, answering benefit questions and managing medical cost reimbursements.
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RE/MAX Properties Inc. Colorado Springs, CO
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United States
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Real Estate
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100 - 200 Employee
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Administrative Assistant
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Mar 2005 - Sep 2006
•Designed marketing pieces for a client list of over 250, including magazine ads, flyers, brochures, and postcards •Maintained contact with current clients through weekly mailings of home marketing reports •Maintained contact with other Realtors to coordinate closing details •Created client files and tracked deadlines for all real estate transactions •Answered phones, sent faxes, and ordered office supplies •Designed marketing pieces for a client list of over 250, including magazine ads, flyers, brochures, and postcards •Maintained contact with current clients through weekly mailings of home marketing reports •Maintained contact with other Realtors to coordinate closing details •Created client files and tracked deadlines for all real estate transactions •Answered phones, sent faxes, and ordered office supplies
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Advertising Sales Representative
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Jun 2002 - Feb 2005
•Managed a client list of over 100 paid advertising clients and approximately 50 trade advertising clients •Created year-long advertising and marketing plans for clients which included print and online advertising •Collaborated with graphic designers to create ad campaigns for clients •Managed a client list of over 100 paid advertising clients and approximately 50 trade advertising clients •Created year-long advertising and marketing plans for clients which included print and online advertising •Collaborated with graphic designers to create ad campaigns for clients
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Education
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2022 - 2023
Western Governors University
Master of Business Administration - MBA, Business Administration and Management, General -
1998 - 2002
Colorado State University
BA, Journalism and Technical Communication, emphasis in Public Relations, minor in English
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