Experience

Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sales Operations Business Manager EMEA & UK

  • Aug 2014 - Present

  A Senior Manager with over 20 years’ experience within Inbound & Outbound Sales Aquisition And Customer Service/Technical Support industry. My current success lies within the business development and growth sector coupled with growing financial and P&L management skills. I subsequently demonstrate strong analytical & organisational skills. In my current role as Sales Operations Business Manager within Concentrix, I have overall responsibility for delivery of sales and service in line with contractual obligations with a client who is a Global Internet Leader. I am responsible for the commercial success of the client through driving sales performance through service, ensuring world class service is delivered by all my staff. Show less



Yell

• United Kingdom
• Advertising Services
• 700 & Above Employee

• Sales Manager

  • 1998 - 2014

  Demonstrating excellent leadership through the delegation of tasks to direct reports while ensuring they maintain the highest possible customer service standard. • Ensuring strict compliance with all onsite processes, protocols and industry best practices. • Cultivating the company’s reputation in the market & with customers • Assessed and revised processes and work-flows within the department to meet the objectives and requirements of the organisation. • Reviewing, refining and developing the strategy and direction of the department in line with market changes Key Achievements • Consistently over achieved set targets through development and leadership of my teams, gaining company wide recognition as an exceptionally well performing manager • Successful in driving a Team of home working Account Managers across the UK, taking the Team to National Highest Performing Team for 5 years • Secured the Top Manager Award within the company on multiple occasions. • Won individual and team National Gold awards for the delivery of sales and customer excellence within industry best practice and guidelines Show less