Angela Nelson

311 Center Coordinator at Municipal Governments
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Contact Information
us****@****om
(386) 825-5501
Location
Little Elm, Texas, United States, US
Skills

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Bio

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Credentials

  • Certified Call Center Manager
    BenchmarkPortal
    Nov, 2019
    - Oct, 2024

Experience

  • Municipal Governments
    • Canada
    • Government Administration
    • 1 - 100 Employee
    • 311 Center Coordinator
      • Mar 2022 - Present

      Implementation and management of CRM system. Liason between contact center and supported departments. Help oversee call center operations.

    • Customer Service Supervisor
      • Apr 2019 - Mar 2022

      Contact Center Supervisor. Supervise 12 employees from frontline to support staff. Duties include hiring, reporting, employee training and development, and assisting with implementation of procedural changes and new roles within the contact center.

    • Credit and Collections Specialist
      • Dec 2015 - Apr 2019

    • Customer Service Representative
      • May 2014 - Dec 2015

  • Hilton
    • United States
    • Hospitality
    • 700 & Above Employee
    • Reservation Sales Specialist
      • Oct 2013 - May 2014

      Reservation Sales Reservation Sales

  • Castle Montessori
    • United States
    • Education Administration Programs
    • 1 - 100 Employee
    • Assistant Teacher
      • Jan 2013 - Oct 2013

  • Xerox
    • United States
    • Business Consulting and Services
    • 700 & Above Employee
    • Inbound Sales Representative
      • Jan 2010 - Jul 2010

      Incoming sales calls, order entry, call escalations, fee waiving ability (up to $50), and mentoring new agents.

    • Ecommerce Specialist
      • Jul 2006 - Jan 2010

Education

  • Collin County Community College
    Associate's Degree in Education, Education
    2011 - 2013

Community

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