Angela Morris

Jnr Operations Support Engineer at VoxCroft Analytics
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Contact Information
us****@****om
(386) 825-5501
Location
Pretoria, Gauteng, South Africa, ZA
Skills

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Credentials

  • AWS Academy Graduate - AWS Academy Cloud Foundations
    Amazon Web Services (AWS)
    Jul, 2022
    - Nov, 2024
  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Aug, 2021
    - Nov, 2024
  • MCSE Windows 8
    Bytes People Solutions
    Nov, 2015
    - Nov, 2024
  • National System Support NQF 5
    Bytes People Solutions
    Aug, 2015
    - Nov, 2024

Experience

  • VoxCroft Analytics
    • South Africa
    • Security and Investigations
    • 1 - 100 Employee
    • Jnr Operations Support Engineer
      • Mar 2023 - Present

  • BCX
    • South Africa
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Data Scientist - Internship
      • Aug 2022 - Dec 2022

  • ExploreAI Academy
    • South Africa
    • Higher Education
    • 1 - 100 Employee
    • Data Scientist - Internship
      • Jan 2022 - Dec 2022

  • Nashua Tshwane
    • South Africa
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • On-Site Service Engineer
      • Jun 2017 - Mar 2020

      To service and repair all of Nashua printers Keep service call-out records up to date by completing all service calls. Take responsibility for all stock allocated to the technician. Following the correct procedure when receiving a call and when a call is completed within the the Workwide system. Fully install, MFP print drivers To ensure that the Service Coordinator is given accurate information relating to service calls and installations. To complete all necessary paperwork relating to the job and to ensure that it is presented in a decent manner and on time. Keeping the Technical Manager informed on problems relating to the printers Nashua Printer Parts Installation Preventive Maintenance On Nashua Printers System Maintenance Replacements & Adjustments on Nashua Printers Troubleshooting & Attending to Printer Service Calls Ordering Printer Parts Logging Off User Calls Show less

  • Altron People Solutions
    • South Africa
    • Outsourcing/Offshoring
    • 300 - 400 Employee
    • System Support Learner
      • Aug 2015 - Jul 2016

      Completing theory training on system support. Installing Operating System (Windows 7 & 8.1) Installing MS Office (2013) Installing Anti-Virus Configure IP address Configuring Local Group Policy Creating User Local Accounts Replace computer hardware parts Recovering User Passwords Formatting PC's Checking network connections Troubleshooting Completing theory training on system support. Installing Operating System (Windows 7 & 8.1) Installing MS Office (2013) Installing Anti-Virus Configure IP address Configuring Local Group Policy Creating User Local Accounts Replace computer hardware parts Recovering User Passwords Formatting PC's Checking network connections Troubleshooting

  • Altron Managed Solutions
    • South Africa
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Desktop Field Technician
      • Aug 2015 - Jul 2016

      Maintaining desktop PC & POS system Configure Nedbank QMatic Device and replacing Installing Operating software & Applications Maintaining switches & routers Maintaining verifones, biometric, scanner, printers Assisting ATM Maintenance Replace Hardware Parts (Cash Drawers , Pole Display, Epos Printer, Keyboards etc) Troubleshooting All above on-site at clients Maintaining desktop PC & POS system Configure Nedbank QMatic Device and replacing Installing Operating software & Applications Maintaining switches & routers Maintaining verifones, biometric, scanner, printers Assisting ATM Maintenance Replace Hardware Parts (Cash Drawers , Pole Display, Epos Printer, Keyboards etc) Troubleshooting All above on-site at clients

  • Huge Connect (Pty) Limited
    • South Africa
    • Telecommunications
    • 1 - 100 Employee
    • Technical Support
      • Oct 2014 - Nov 2014

      Logging Calls Via Proman System Answering all incoming calls & handling clients inquiries Resolving client's router or pads remotely & diagnose technical problems Assisting on-site technicians with installation / maintenance Completing monthly courtesy calls reports Providing feedback to technical support team Troubleshooting & testing routers, pads & network signal Remote software installation Completing POD's Escalating calls to 2nd level Working with technicians over the phone (Installing and maintain devices) Show less

Education

  • EXPLORE Data Science Academy
    Certificate, Data Science
    2022 - 2022
  • iLearn
    National Certificate Comptia, Information Technology
    2017 - 2018
  • Bytes People Soulstion (Career Campus)
    Certificate, Supporting Windows 8.1
    2015 - 2015
  • Damelin
    Diploma, Information Technology
    2011 - 2013

Community

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