Angela Monahan
Patient Care Advocate at Amplifon Hearing Health Care- Claim this Profile
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Topline Score
Bio
Credentials
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2016 Miracle-Ear Certified Front Office Associate
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Experience
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Amplifon Hearing Health Care
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United States
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Insurance
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100 - 200 Employee
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Patient Care Advocate
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Jan 2017 - Present
Provide exceptional customer service, both internal and external. Handle incoming calls and inquiries from clients to set appointments at local clinic locations. Work with patients and providers to answer questions regarding patient care, insurance, products and services. Work with client proprietary computer software and systems. Handle all types of patient and provider calls, including inbound and outbound, working with everything from simple to complex situations. Verify insurance via internet and phone. Asking open-ended questions and listening with empathy, patience and professionalism to understand and assist patients in finding the proper care. Meet or exceed goals including: referrals to providers, patient appointments, call availability and question and answer call flow.
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Amplifon
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Italy
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Retail Health and Personal Care Products
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700 & Above Employee
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Continuing Education Coordinator
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Oct 2015 - Dec 2016
Coordinates and maintains CEU application schedules, CEU processes, dates, locations and materials. Coordi-nates and maintains CEU records for Miracle-Ear and Amplifon license holders. Works with instructional per-sonnel and Learning Development team as needed to compile appropriate/required course information to obtain CEU approval. Provide additional support as needed to instructional personnel in regards to course documentation requirements for CEU approval. Identifies and maintains documentation on all state CEU licensing requirements and ensures all associates meet those requirements. Obtains approval for CEU courses from IHS, AAA, and various states as appropriate. Compiles and distributes all continuing education/CEU packets, manuals and schedules. Provide customer service, troubleshooting and documentation to Amplifon Americas associates as it pertains to past and current CEU credit status. Travel to major business unit conventions for support with CE Courses and license holders, including the 2016 Elite Hearing Network Summit and the 2016 Miracle-Ear Convention. Provides support to the learning management system team with basic technical assistance for the end-users including resetting passwords, answering requirement questions, and basic computer troubleshooting support.
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Amplifon Hearing Health Care
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United States
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Insurance
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100 - 200 Employee
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Patient Care Advocate
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Feb 2015 - Oct 2015
Provide exceptional customer service, both internal and external. Handle incoming calls and inquiries from clients to set appointments at local clinic locations. Work with patients and providers to answer questions regarding patient care, insurance, products and services. Work with client proprietary computer software and systems. Handle all types of patient and provider calls, including inbound and outbound, working with everything from simple to complex situations. Verify insurance via internet and phone. Asking open-ended questions and listening with empathy, patience and professionalism to understand and assist patients in finding the proper care. Meet or exceed goals including: referrals to providers, patient appointments, call availability and question and answer call flow.
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