Experience

Kilkenny County Council

• Ireland
• Government Administration
• 100 - 200 Employee

• Staff Officer (Acting)

  • Jul 2022 - Present

• Assistant Staff Officer at Kilkenny Co. Co

  • Nov 2019 - Present

  As an Assistant Staff Officer I work as part of a team, supporting managers and colleagues to meet work goals and objectives and to deliver quality services to internal and external customers of Kilkenny County Council. I am responsible for the implementation of work programmes to achieve goals and targets set out in Departmental and Team Plans whilst carrying out my duties in a manner that enhances public trust and confidence.



Laois County Council

• Portlaoise

• Clerical Officer

  • 2017 - Nov 2019

  A key member of the Housing Repair and Maintenance team ensuring all LCC tenants receive the highest standard of customer service when reporting housing repairs. Previously, Lead Administrator on a variety of funding applications to Central Government and Pobal. Responsible for the day-to-day clerical tasks in the section. Providing support to Staff Officer and Administrative Officer whilst achieving the targets and goals set out in Personal and Team Development Plans. Skills: Communication​​, Multitasking, Prioritising, Organisation, Technical skills, Interpersonal skills, Initiative and Problem-solving abilities, Dependability. Show less



Project/Event Management - Freelance

• Midlands/South East

• Project Manager

  • Jun 2016 - Nov 2019



TrademarkNow

• Finland
• Legal Services
• 1 - 100 Employee

• Head of Customer Success

  • Feb 2015 - May 2016

  Delight our clients by providing world beating TM Management Solutions. Operational Role: Nurture & develop excellent B2B client relationships with an efficient response time to queries via Help Scout and also general client requests. Provide feedback to the development/product design team to create the tools our customers need. Working with Head of Product to keep him informed of all customer feedback and comments/queries. Linking with Head of Marketing to build a mailing list of client contacts, up to date list who we can name in marketing, success stories, testimonials, webcasts etc. CSM collects, analyses and then uses data to make the customers’ experience of the company seamless and consistent and ensure they achieve their desired outcome. Works closely with Specialists when renewal opportunities approaching. Responsibilities: Reach client retention targets, ensure client engagement & increase brand loyalty by building rapport and personal relationships with a portfolio of clients. Ensure customers’ knowledge of product offerings, educate customers on new/future product enhancements, new features and co-ordinate training sessions as needed. Identify new sales opportunities within existing accounts via upselling/cross selling new products and enhancements, in conjunction with Specialists. Maximise adoption & usage among clients and encourage the adding of new users. Manage and solve conflicts with clients, provide feedback loop to Specialist team if any problems. Manage and maintain client contacts within companies systems. Meet deadlines for client accounts eg. make sure new users are contacts in Salesforce, ensure Renewal Opportunities in Salesforce and tasks in advance of renewal date. Provide “Voice of the Customer (VOC)” feedback to Product and Dev. Team re: product features and functionality. Assist Product and Dev. Team in actively soliciting feedback about user needs (eg. importance of various tasks, current pain points, ideas for enhancements). Show less



APEC Ltd. - DSP C/E Scheme

• Abbeyleix, Co. Laois

• Senior Office Administrator

  • Dec 2013 - Feb 2015

  Administration for a busy CE Scheme Project Office. Sourcing training courses & associated information for participants, operating Thesaurus Payroll & Banking on Line, maintaining accounts and bank reconciliations. Production & distribution of weekly Newsletter. Time management and excellent organisational skills coupled with very good project planning, problem solving and the need to multi-task are all required for the post. Training participants in job skills ie. job search, CV creation & interview skills. Monthly & year end revenue returns, annual leave/sick leave records, monitoring time sheets, preparation of AWS (DSP wages claim), materials & training claims for Dept. of Social Protection and also reporting to Supervisor on monthly/quarterly basis. Show less



Portlaoise Support Group Ltd. - DSP C/E Scheme

• Portlaoise

• Acting Supervisor

  • May 2013 - Dec 2013

  Processed payroll (Thesaurus), monthly & year end Revenue Returns and maintained accounts along with all associated office procedures, ie. annual leave/sick leave records, participant time records, preparation of material & training claims, bank reconciliations, dealing with Inland Revenue for new starts. Administration for Intervention Food Aid and also Senior Alert Scheme. Played an active role in advancing the Laois Talking Newspaper, a free service to residents in our community with hearing/slight disabilities. Sourced and processed training for scheme participants with a view to greatly enhancing their job-seeking opportunities. Planning and organising fundraising events. Complying with all Financial reviews and monitoring by members of the Dept. of Social Protection. Reporting to the Sponsoring Committee and DSP. Show less



Sandvik

• Sweden
• Mining
• 700 & Above Employee

• Office Administrator

  • Sep 2009 - Sep 2010

  Invoice submission to Accountants for payment. Handling of employee expense claims, daily update of engineers timesheets and field service data onto Access/Excel. Environmental Usages & Consumptions quarterly report for EHS Officer. Upkeep of computerised & manual Annual Leave records. I also ordered and shipped parts for Irish Mining Companies & Drilling Contractors from Sandvik Stockrooms worldwide on internal ordering system. I monitored all visitors to the Workshop ensuring adherence to strict H&S procedures. Show less



Co. Laois VEC

• Clerical Officer Grade III

  • May 2006 - Jun 2009

  Located at Head Office - Portlaoise, Abbeyliex FEC & Laois Youthreach. Administration support to HR/Reception/Finance and also Education Support Departments. Prepared Pay Schedule for VTOS Participants and updated new internal IT system for all BTEI participants, ensuring course completion and certification. Updated accounts in order to comply with deadlines for submission to Head Office, at all times ensuring attention to detail and being aware of budgetary constraints. Interacted very well with student grant applicants, colleagues and management showing an excellent ability to multi-task whilst getting all of the daily duties completed. Flexibility and the ability to adapt to new locations and responsibilities helped during my time at Co. Laois VEC. Show less



Travis Perkins plc

• United Kingdom
• Wholesale Building Materials
• 700 & Above Employee

• Sales Supervisor

  • 1999 - 2002

  Development of client base and promotion of all new products for this Builders Supplies Trading Co. Responsible for in-store visual merchandising, promotions and upselling. Reconciling of daily takings, stock control and ensuring all staff and customers adhered to strict Health & Safety in the Workplace procedures at all times. Development of client base and promotion of all new products for this Builders Supplies Trading Co. Responsible for in-store visual merchandising, promotions and upselling. Reconciling of daily takings, stock control and ensuring all staff and customers adhered to strict Health & Safety in the Workplace procedures at all times.



Bloomfield Pre-Cast Concrete Ltd

• Tipton, West Midlands, UK

• Business Development & Sales Manager

  • 1989 - 1999

  Supervision of production, sales & transport staff. Identifying business opportunities and ensuring sales targets were achieved. Monitoring production output and rectifying line issues as required. Scheduling of large scale deliveries of concrete products to site and also Builders Merchants. Ensuring periodic maintenance to automated pre-cast manufacturing plant and site vehicles along with daily checks and safety procedures. Supervision of production, sales & transport staff. Identifying business opportunities and ensuring sales targets were achieved. Monitoring production output and rectifying line issues as required. Scheduling of large scale deliveries of concrete products to site and also Builders Merchants. Ensuring periodic maintenance to automated pre-cast manufacturing plant and site vehicles along with daily checks and safety procedures.