Experience

Heart of the City

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Operations Officer (part time)

  • Mar 2022 - Present



The Sir Jules Thorn Charitable Trust

• Hospitals and Health Care
• 1 - 100 Employee

• Office Manager (part time)

  • Jun 2018 - Mar 2022

  I am responsible for the management of the office of 4 staff including procurement, health and safety, cleaning, supplies and maintenance. Managing external IT support contract ensuring high quality professional support for the staff team. Responsible for managing the redesign and launch of a new website. I drafted the tender document, managed the tender process and liaised with the successful company and staff throughout the process. Managing the move from server-based working to being fully cloud based. I was responsible for managing the project working with both our IT support company and staff to ensure the process was as seamless as possible and managing any issues after the move was complete. I coordinated staff prior to the project starting to clear out the data on the server to ensure that the data we kept was relevant. Managing the Ann Rylands Small Donations programme. £400k awarded annually to over 360 organisations. I am responsible for processing applications, giving an initial assessment on fundability, compiling batches of applications, working with the Chairman and Director to assess applications and make decisions on awards, processing decisions and payments, sending outcome letters and logging all correspondence received. Responsible for entering contractor payments onto Salesforce CRM system and then listing payments on Bankline for timely payment. Responsible for organising site visits for the Chairman and Director to potential projects and previously funded projects under our SMRD grant progamme. I am responsible for liaising with key contacts at charities, coordinating dates for visits, arranging travel and presenting visit information in a clear timetable. Ensuring the website is kept up to date ensuring information is clear and relevant. Updating the previous grant information for the proceeding year on an annual basis. Working with the Director to compile, review and update the risk register for the Trust. Show less



Family and Childcare Trust

• London, United Kingdom

• Office Manager (part time)

  • May 2011 - May 2018

  Office Management Responsible for the office management of an office of 26 staff including procurement contracts, health and safety, office supplies and maintenance. Responsible for the organisational support budget of £340k including setting the budget, managing expenditure, identifying variations and re-forecasting. Managing outsourced external IT and HR contracts. Responsible for ensuring the organisation is GDPR ready and compliant. HR/Line Management Managed three direct reports in the administration team. I was responsible for managing their workload, their performance management, appraisal, development, and recruitment of staff. Providing effective HR administration including annual leave records, sickness rates and reporting, appraisal scheme, compiling and implementing staff training plan to the value of £9k, quarterly staff survey, policy reviews and recruitment. Governance Responsible for supporting the Board and Finance Committee including compiling and distributing papers, attending meetings to take accurate minutes including closed sessions in a timely manner Responsible for ensuring Trustee information held with Companies House and Charity Commission is correct and annual returns filed on time. Merger Providing administrative support during the legal and operational merger of FPI and Daycare Trust (DCT), including attending meetings, providing information, producing a detailed timeline and contracts register while maintaining confidentiality. Planned and implemented an office refurbishment and move as part of the merger, liaising with professional advisors, negotiating with contractors and communicating with staff. Completed to time and a budget of £30k. Implemented a full suite of HR policies for the newly merged organisation including appraisal processes. Managed the integration of two offices and their systems/processes following the merger. Show less



Institute of Healthcare Management

• London, United Kingdom

• Office Manager and Membership & Events Administrator

  • Jul 2007 - Apr 2011

  • Responsible for all aspects of office management for an office of 8 staff and for providing effective, efficient and responsive administrative support for all membership and events activities. • I significantly improved the accuracy of reporting membership numbers and forecast income from fees by thoroughly cleaning and validating the membership database. • Responsible for all membership administration including running the membership renewals/reminders, running the monthly direct debit, producing monthly membership figures, processing cheque and credit card payments, sending email newsletters and dealing with all written and telephone queries. I streamlined the membership administration processes ensuring that renewals/reminders took place on a regular basis and that rules for lapsing memberships were followed to ensure membership numbers were as accurate as possible. • I ran the administration of all IHM Head Office events including sourcing venues, marketing, taking bookings, liaising with venues, sponsors and speakers and producing delegate packs. • Organised the awards dinner for 100 guests as part of the annual conference including arranging speakers, entertainment and the presentation of the awards. • Provided administrative support for two Sub Committees including taking minutes and distributing papers. • Organised and managed the assessment process for the Fellowship Programme and the nominations for the Companionship and Unsung Heroes & Heroines Awards. Show less



UCL

• United Kingdom
• Research Services
• 700 & Above Employee

• Course Administrator

  • Jul 2005 - Jul 2007

  • Responsible for organising nine sets of GP placements for two subjects across the academic year. • Prepared and processed invoices for GP teaching and training, maintaining accurate records. • Administered the on-line evaluation system for all students on courses in Year Four, sending out individual feedback reports from students to the GPs at the end of each term. • Organised Annual GP Tutor’s Conference, working closely with the conference committee. Designed flyers and programmes, invited and registered delegates, secured sponsorship, managed budget, catering, AV requirements and social event. Ensured that there were sufficient support personnel for the conference on the day so that it ran smoothly. Show less



BMRB

• United Kingdom
• Market Research
• 1 - 100 Employee

• Project Management Team Assistant

  • Aug 2003 - Jul 2004

  This was a placement year as part of my degree. Provided administration support to the Project Management Team. This was a placement year as part of my degree. Provided administration support to the Project Management Team.