Experience

JW Logistics, LLC
• United States
• Billing Analyst

  • Aug 2015 - Present


Communities Foundation of Texas

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Data Management Associate

  • Sep 2013 - Jul 2014

  Research projects for Data Management and Relationships Department Responsible for updating and maintaining constituent records Preform database clean-up projects to maintain consistency and integrity of database Import constituent gifts Assist with receipt mailings Create and update events in Raiser’s Edge software Assist Relationships Department with events, mailings, and various tasks as needed Import gifts into internal database Process data processing within external and internal databases. Show less



PetData Inc

• United States
• Government Administration
• 1 - 100 Employee

• Account Specialist

  • Jul 2008 - May 2014

  Responsible for day-to-day operations of assigned accounts. Function as the intermediary for customer service/data entry/mail processing departments and Account Managers. Reconcile and post payment and order batches daily for assigned accounts. Ensure checks are correct and ready for deposit Prepare & transmit daily/weekly deposits using lockbox software. Export deposit information from database to create deposit reports in Excel. Review, match and post information entered by data staff. Remove/merge duplicate accounts. Identify and take appropriate action to rectify overpayments, duplicate payments or incorrect error coding. Balance daily posting batches to ensure accuracy and reconciliation of daily lockbox. Create batches for data entry and update batch report spreadsheets. Review and research complex customer account issues sent Responsible for monthly closing for assigned accounts to ensure all payments and orders are processed, entered, edited, posted and deposited before set closing date. Show less

• Data Entry Operator

  • Jul 2008 - Aug 2013

  Quickly and accurately enter customer data into TAILS database. Review and update information for every document Maintain batch priorities Catch and flag errors for further review Identify acceptable forms of documentation, then obtain correct/important information Maintain superior knowledge of client licensing rules and requirements, including required paperwork, licensing fees, late fees, term lengths and exemptions. This is vital to ensuring the integrity of client records, appropriate account reconciliation and prevention of superfluous notifications. Maintain flexibility with schedule and workflow in order to handle dramatic increase in mail volume. Show less



A+ Student Staffing

• Administrative Assistant/Receptionist/Event Registration Staff

  • Mar 2008 - Aug 2008

  Answered incoming calls; operated multi-line phone system Addressed general customer inquiries or requests Preformed clericals tasks: office organization, document filing/scanning, faxing Office Assistant- Dr. Bob &Jean Smith Foundation In charge of day-to-day office operations: mail, organization, filing, supplies Managed correspondence between foundation and partner corporations Prepared checks and monthly distributions Answered incoming calls; operated multi-line phone system Addressed general customer inquiries or requests Preformed clericals tasks: office organization, document filing/scanning, faxing Office Assistant- Dr. Bob &Jean Smith Foundation In charge of day-to-day office operations: mail, organization, filing, supplies Managed correspondence between foundation and partner corporations Prepared checks and monthly distributions



University of Phoenix

• United States
• Higher Education
• 700 & Above Employee

• Enrollment Counselor

  • Jan 2008 - Apr 2008

  Facilitated effective communication with potential and current students via telephone and email Used professional knowledge to establish rapport Provided technical support to students: enrollment, UOP software & website Utilized critical thinking and problem solving skills to address and resolve student issues Coordinated with team members (academic/financial advisors) to assist student enrollment Successfully completed 13-week classroom/hands-on customer service training Facilitated effective communication with potential and current students via telephone and email Used professional knowledge to establish rapport Provided technical support to students: enrollment, UOP software & website Utilized critical thinking and problem solving skills to address and resolve student issues Coordinated with team members (academic/financial advisors) to assist student enrollment Successfully completed 13-week classroom/hands-on customer service training



Dillards

• Sales Associate

  • Jun 2006 - May 2007

  Responsible for department merchandising according to corporate schematics. Aided customers in locating merchandise in store, on company database or at other stores. Compared inventory reports with actual stock and reported discrepancies. Balanced department’s cash, credit receipts and checks with end-of-day reports. Responsible for department merchandising according to corporate schematics. Aided customers in locating merchandise in store, on company database or at other stores. Compared inventory reports with actual stock and reported discrepancies. Balanced department’s cash, credit receipts and checks with end-of-day reports.


Parker-Chase Private Preschool
• Lead Afterschool Program Teacher

  • Aug 2005 - Jun 2006

Primrose Schools
• United States
• Education Administration Programs
• 700 & Above Employee
• Assistant Private Kindergarten/Lead Afterschool Program Teacher

  • May 2002 - May 2005

Eckerd Pharmacy
• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee
• Pharmacy Technician

  • Sep 2000 - Apr 2002