Experience

Early Learning Coalition of Miami-Dade/Monroe

• United States
• Individual and Family Services
• 100 - 200 Employee

• Family Advocate

  • Jun 2023 - Present



Women In Distress of Broward County, Inc.

• United States
• Individual and Family Services
• 1 - 100 Employee

• Adult Outreach Advocate

  • Jul 2022 - Jun 2023

  • Conduct individual registrations, provide follow-up supportive services, and link participants to community resources as needed. • Develop a comprehensive safety plan individualized for each participant • Facilitate orientation, support, and/or empowerment groups, maintaining or consistently increasing group attendance. • Provide advocacy services utilizing the empowerment model while maintaining a non-judgmental attitude towards participant’s decisions. • Work in a collaborative manner with appropriate agency staff to complete referrals and linkage to both internal and external community partners to meet survivor's goals and service plan. Show less



Outreach Aid to the Americas

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• International program assistant

  • Dec 2021 - May 2022

  • Provided support to program directors and other senior program staff on all aspects of the organization’s programs and operations related to advocacy and development plans. • Communicated and coordinated various activities via telephone, fax, emails, and other means with all the stakeholders, partners in the USA, Central/Latin America, and staff regarding program activities. • Collaborated on writing proposals and concept notes to apply for USAID and other agencies' funding. • Participated in office-related matters and collaborate with other staff in the ministry. • Helped program staff achieve program goals with a variety of tasks. • Periodically traveled in the USA and overseas to conferences and program areas in Central America. • Performed other duties as assigned by Program Director and other senior management. Show less



Clean Casa Services

• United States

• Business Manager– Owner

  • Sep 2017 - Feb 2021

  • Prepared and executed a daily sales plan to maximize the management of the territory. • Developed strategies for marketing, sales, and Human Resources acquiring new clients providing quotes, and implementing the personnel training plan. • Monitored compliance of all quality service standards and carried out daily follow-ups with clients to evaluate service satisfaction. • Prepared and executed a daily sales plan to maximize the management of the territory. • Developed strategies for marketing, sales, and Human Resources acquiring new clients providing quotes, and implementing the personnel training plan. • Monitored compliance of all quality service standards and carried out daily follow-ups with clients to evaluate service satisfaction.



City of Rancho Cucamonga

• United States
• Government Administration
• 200 - 300 Employee

• Master of public administration (MPA) internship

  • Aug 2019 - Mar 2020

  Master of public administration (MPA) internship at Rancho Cucamonga City Hall while simultaneously managing Entrepreneurial venture: Human Resources Department • Voluntary project-based assignments. • Collaborated on grant writing. • Shadowed all HR personnel recruitment, risk management, benefits, and onboarding. • Updated job descriptions, and collaborated with document translations to Spanish, assisted in the design of flyers for work events, and assisted with personnel files. • Assisted the annual City Hall workers' Health Fair. Show less



CISP América Latina y El Caribe

• Colombia
• Non-profit Organization Management
• 1 - 100 Employee

• Administrative and Commercial Assistant

  • Jul 2016 - Aug 2017

  . Supported the hiring and administrative procedures for staff of 180 contracted employees supporting the project rollout for the Colombian Ministry of Agriculture. . Established alliances with different governmental and non-governmental entities creating synergies and establishing collaboration agreements to enrich the results of the project goals. . Supported administration of project database and budget management. . Supported the hiring and administrative procedures for staff of 180 contracted employees supporting the project rollout for the Colombian Ministry of Agriculture. . Established alliances with different governmental and non-governmental entities creating synergies and establishing collaboration agreements to enrich the results of the project goals. . Supported administration of project database and budget management.



SPIRA

• Colombia
• Professional Training and Coaching
• 100 - 200 Employee

• Business Training Executive

  • Jun 2009 - Dec 2015

  Executive Responsible for Corporate Accounts: BODYTECH - WHIRLPOOL – CLARO Key Accomplishments: BODYTECH: • Led training and outsourcing services which increased sales, by coaching and developing the personnel competencies in the sales and customer service areas. • Designed customized face-to-face and virtual program content guaranteeing the efficacy of the training to address the client’s specific needs. • Monitored and was responsible for the follow-up of the commercial teams’ compliance of sales and service model standards in assigned regions, and for providing monthly processes and protocols feedback to commercial teams in the field. • Responsible for the monthly dissemination of reports and indicators to headquarters managers and regional managers which were utilized to develop the business strategies. • Implemented 100% of the commercial business model at Bodytech's headquarters in Antioquia, The Colombian Coast, and the coffee region, and developed collaborative work with 2 regional managers, 18 headquarter managers, 18 commercial managers, and 80 sales advisors. • Designed 100% of the induction and training program for new personnel in the commercial area of Bodytech nationwide. • Collaborated in establishing and developing the key performance training indicators for assigned teams in headquarters. WHIRLPOOL: • Collaborated with the design and training of the sales model for Whirlpool promoters of sales points in hypermarkets and traditional channels in the assigned regions. • Supported the new training plan, launched in Costa Rica for Central America, and Colombia. • Participated in the creation of the point-of-sale manual for Whirlpool promoters nationwide in Colombia. CLARO: • Collaborated in the reduction of 50% sales inconsistencies through personalized training, focused reinforcements per consultant and per topic according to individual learning needs, and permanent coaching and prompt solutions to meet the customers´ needs. Show less