Experience

Galaxy Entertainment Group

• Hospitality
• 700 & Above Employee

• Manager, Organization Development and Training

  • May 2014 - Present

  • To partner with operational departments in assessing the performance issues and business opportunities within departments • Design, implement and evaluate the effectiveness of training and development programs based on the end-users’ needs. • Provide guidance and advice to department management for developing long-term training strategies and plans. • In consultation with department management evaluate technical and customer care training programs to ensure the curriculum and delivery methodology is effective in achieving learning objectives. • Partners with operations to conduct an annual Training Needs Analysis and establish priorities • Ensures Consistency and Provides Quality Assurance Oversight to program design, delivery and trainer development Show less



City of Dreams Macau

• Macao
• Hospitality
• 300 - 400 Employee

• Customer Services and Support Manager

  • May 2010 - Apr 2014

  • Promoted to be Customer Services and Support Manager in charging of Courtesy Team, Doormen Team, Administration Team and an Employee Beauty Salon in a total of 30pax• Manage day-to-day operations of all teams• Project annual expenses for budget planning and forecasting and monitor monthly P&L and CAPEX• Administrate a Master contracts and agreements for the whole department• Initiate and develop Grooming Standard Training programs for Crown Hotel, Hard Rock Hotel, F&B and Retail employees to ensure consistency of grooming standards across the company• Plan the yearly training plan for different teams to identify gaps Show less

• Manager, Support

  • Feb 2010 - May 2010

  • Promoted to be Manager (Support) and act as a direct liaison with section heads (EVS, Wardrobe and Kids’ City)• Monitor CAPEX and P&L for all sections• Establish departmental Operations Manuals and Standard Operating Procedures (SOPs) and regularly review and update existing policies and procedures• Meet with key operation managers to identify, review, and facilitate continuous training programs for employees for training and development• Ensure administration team provides full support to operation team in terms of ordering, managing personnel records and providing accurate rosters to 400 staffs Show less

• Assistant Manager, Support

  • Mar 2009 - Feb 2010



Altira Macau (Formerly known as Crown Macau)

• Macau

• Administrative Assistant to Support Services Manager

  • Jul 2007 - Mar 2009