Experience

OCTAFORM

• Canada
• Construction
• 1 - 100 Employee

• Operations Manager & Lead Logistician

  • Jul 2021 - Present

  Lead management and optimization of business processes, systems, reporting, and growth.• Align and streamline interdepartmental communications, process, and objectives• Identify, prioritize, and resolve challenges• Develop operations systems by determining product shipping, handling, and storage requirements; develop, implement, enforce, and evaluate policies and procedures• Develop processes for shipping, inventory management, and receiving product• Lead safety meetings and ensure required certifications are in place, consultants or audits as needed• Develop and deliver a monthly executive and board-level performance & intelligence dashboard• Manage a continuous improvement plan project schedule, collaborate with team members, assign deadlines• Champion and organize social events and support development of resilient, inclusive and supportive work environment• Oversee general operations

• Lead Logistician

  • Jul 2021 - Present

  • Responsible for daily quoting, scheduling, and documentation of product shipments to customers. • Coordinate with warehouses pertaining to customers’ orders and inquiries.• Communicate regularly with manufacturers and freight forwarders to ensure product is delivered on a timely basis.• Prioritize orders on importance and required delivery dates to meet shipping deadlines• Manage the flow of inbound and outbound shipments, while staying abreast of daily priorities, weekly production and transportation needs• Identify problems proactively and develop creative and efficient solutions



Radius Logistics

• Canada
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Service Supervisor

  • Jun 2019 - Jul 2021

  Overseeing management of all CSR’s- 7 CSR’s that work remotely- Ensure that clients are taken care of by the respective CSR’s.- KPI maintenance- Ensure SOPs are followed- Assist with escalations, predominantly Admin related at the moment.- Train, Coach and Mentor Manage afterhours schedule and mentor team- Ensure the service is covered every week.- Equipment is in good order and available to each staff every Monday- Email will schedule send weekly, every Friday- Check when staff are available for the roster- Follow up on SOP protocols- Ensure that escalations on afterhours are being met- Train, mentor and coach new staff.Analyze KPI and daily/weekly service reports, develop corrective action plans where required.- Check that service notes are added on Late Deliveries/Pickups for client- Know if there are add bills based on orders I come across, question CSR and maintain Internal messages tab- I would like to learn SQL to help better maintain and grow my KPI monitoring skills.Management of Customer service and operations for top client (Domestic and International), includes training and coaching staff. Lead standardization of Radius processes and procedures and provide an environment for continuous improvement Identifying people, processes, and technology capabilities required to deliver desired customer experiences.Through setting a pace for growth and development for others to grow within my Team. Providing an environment for successful continuous improvement processes including training Interact as needed with other departments of Radius- With warehouse for all inbound and outbound Epicure INTL and Domestic freight- Assist warehouse on busy days with filing IN and OUT BOL’s as and when necessary- With Admin for resolving Pricing, Claims, Billing and Admin related matters- With Logistics, on existing shipment. I want to take more of a part with Consol shipments and movement.- Assistance on IT related matter.



Expeditors

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Supervisor, Transcon and Transload Operations

  • Mar 2015 - Jun 2019

• Transcon Operations Manager

  • Mar 2015 - Jun 2019

  · Responsible for a team of 5 agents, including sales and internal accounting.· Ensured smooth and timely ground freight process flow· Ensure accurate and timely data entry into inhouse operational system· Track and Trace TRANSCON Files and reporting· Use export TRANSCON Workflow on daily basis· Ensure accurate and timely client and vendors billing.· Ensure delivery of freight and timely clearance when applicable· Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.· Contribute to maintain good relationships with suppliers· Meet compliance at all times to regulations internal and external in accordance with government regulations.· Understand department process flow, and looking for best practices to improve operational efficiency and productivity· Ensure all customers standard operating procedures in place and updated in the DLSOPs· Meet KPI standards in accordance with the Company’s procedures· Network communications, timely responses to emails and requests (internal and external)



Canaan Group

• Export Cargo Specialist

  • Aug 2014 - Feb 2015

  - Timely coordination of required documentation for export booking- Process and follow exporters' shipping Instructions accurately. - Coordinate and submit Bill of Lading instructions with carrier.- Print and issue Bill of Lading or obtain Bill of Lading from carrier- Prepare and submit AES/CAED customs declaration based on B/L instructions- Prepare and send pre-alerts export of shipments to destination offices, as required and within established standards. - Provide excellent and timely customer service by informing clients of the status of their documents and respond promptly and professionally to customer needs and requirements.- Communicate with overseas affiliate offices to ensure that export documents are received /submitted before/on the deadline date.- Ensure all supporting documentation, as required to be included with the Bill of Lading, i.e., carrier certificates, certificates of origin, insurance certificates, shippers export declarations and customs Invoices/declarations, etc.- Prepare and process documents through the appropriate web-based/database systems in a timely manner to ensure compliance with established deadlines.



UAE Exchange Canada

• Customer Service Officer

  • Apr 2014 - Jul 2014

  • Process sale or purchase of foreign exchange currency, transfer money via bank or Xpress money to various countries• Strictly abide by the compliance guidelines set by the company for all transactions to avoid Anti-money Laundering and Anti-Terrorist Funding activities• Assist customers with foreign currency rates, product information and product use while in store or over the phone • Process sale or purchase of foreign exchange currency, transfer money via bank or Xpress money to various countries• Strictly abide by the compliance guidelines set by the company for all transactions to avoid Anti-money Laundering and Anti-Terrorist Funding activities• Assist customers with foreign currency rates, product information and product use while in store or over the phone



Manning Impex

• Imports Supervisor

  • 2010 - 2012

  • Processed orders on custom version of Sage 200, information further used by sales, accounting and warehouse teams respectively• Verified the accuracy of all shipping documents received from clients and submitted to clearing agent prior to arrival of container at the port• Effectively tracked all containers(80-100) on a daily basis via Internet and our in-office system to be aware of the necessary steps that would need to be implemented• Successfully liaised with clearing agents, to ensure that the documentation needed for any container is accurate and available on time• Negotiated haulage and shipping prices with various companies to attain the best deal• Maintained Food Standard regulations with new suppliers and implemented appropriate methods to create new standards with the company• Liaised with the warehouse manager to ensure effective delivery of the container from the port to warehouse• Liaised with the sales team to ensure that orders placed with suppliers overseas are correct and that no product is under stocked• Responsible for the recruitment, training and on-going support of 3-4 staff in the imports office, while reporting to the manager any issues that needed attention



Clinton Cards Plc.

• Retail Managment

  • 2003 - 2010

  • Responsible for the daily management of store, creating job lists, staff roster and planning the store layout.• Reported to area manager the weekly/monthly/annual sales targets and action plans to implement corrective action where necessary to enhance store sales• Recruited and trained new staff during peak seasons and successfully integrated them into the company while maintaining the company standard and policy• Greatest achievement was to reduce the inventory of an extremely overstocked store by half in 3 months time(£20,000) and keeping the stock with company acceptable levels



Signal Master Satellites Ltd

• Front Office Administrator

  • 2008 - 2008

  • Processed Client orders over the phone and internet. Invoiced and processed payment options for the customers• Efficiently handled customer complaints and queries face-face and over the telephone to ensure that both customer and company are happy• Responsible for day-to-day office administration including payroll for staff, filing invoices for tax payments every quarter, data entry of orders and invoicing. • Processed Client orders over the phone and internet. Invoiced and processed payment options for the customers• Efficiently handled customer complaints and queries face-face and over the telephone to ensure that both customer and company are happy• Responsible for day-to-day office administration including payroll for staff, filing invoices for tax payments every quarter, data entry of orders and invoicing.



ALLSERVE SYSTEMS PLC

• Managing Information Systems (MIS) Officer

  • 2004 - 2005

  • Processed invoices and created payment plans for customer orders received via telephone and website• Provided daily, weekly and monthly backup of information from the server for the company, onsite and offsite• Generated, recorded and related sales analysis, statistics and forecast reports for Managing Director and other managers.• Collaborated with 5 call centres in India to gather essential information and sales data necessary to be reported to Senior management• Worked closely with team leaders to find creative ways to improve sales quality and team morale



Card Warehouse

• Supervisor

  • 2001 - 2001

  • Stock Monitoring and replenishing.• Assigning duties to staff.• Office Administration• Customer Service. • Stock Monitoring and replenishing.• Assigning duties to staff.• Office Administration• Customer Service.