Experience

Florida Department of Highway Safety and Motor Vehicles

• United States
• Government Administration
• 500 - 600 Employee

• Management Analyst

  • May 2002 - Present

  Communicate information to the public via DHSMV statutory agents regarding motor vehicle & mobile home taxing, titling & registration services provided by the DMV. Protection of consumer rights & interest related to the ownership of motor vehicles & mobile homes. Monitor tag agencies in their assigned region, including provide training, technical assistance & assist in conducting audits of their assigned counties. Resolve consumer complaints. Supervising subordinates. Develop position descriptions for subordinate positions. Develop selection criteria, interview, and recommend hire of new employees. Orient and train new subordinates. Develop and communicate work performance standards. Monitor and maintain working files of subordinate and take corrective action. Indentify substandard performance by subordinate & take corrective action. Recognize above-standard or exceptional performance as it occurs. Prepare & communicate formal performance appraisal. Initiate disciplinary action for work-related misconduct. Monitor & maintain staffing, workload & productivity measures. Meet with supervisor to discuss issues of importance to subordinates. Review & interpret new policies, laws, & recommend procedural changes related to Florida title & vehicles registration & driver license. Foster productivity and accountability. Show less