Experience

University of Florida Jacksonville Physicians, Inc.

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Director

  • Sep 2021 - Present

  Jacksonville, Florida, United States

• Cash Application &Refund Manager

  • Jul 2015 - Sep 2021

  I was promoted to Director of Patient Support Services.



Jax Spine and Pain Centers

• United States
• Medical Practices
• 1 - 100 Employee

• Billing Manager

  • Jul 2014 - May 2015



Deaconess Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Supervisor, Patient Financial Services

  • Feb 2008 - Apr 2014

  Evansville, Indiana Area Assisted with Epic EMR Payment Applications implementation for Hospital and Physician billing; which includes understanding of ANSI code setup and system actions. Participated with implementation of Availity RCM/Realmed for both Hospital and Physician billing for Remittance. Assisted with implementation of OnBase imaging and workflows. Responsibilities: Successfully manage 28 employees; monitoring performance and encouraging improvement initiatives. Facilitate the daily… Show more Assisted with Epic EMR Payment Applications implementation for Hospital and Physician billing; which includes understanding of ANSI code setup and system actions. Participated with implementation of Availity RCM/Realmed for both Hospital and Physician billing for Remittance. Assisted with implementation of OnBase imaging and workflows. Responsibilities: Successfully manage 28 employees; monitoring performance and encouraging improvement initiatives. Facilitate the daily operations for the Mailroom, Payment Posting, Cash Reconciliation and Refunds for both Hospital and Physician billing. Maintain Policies and Procedures to assist department in following guidelines. Participate in quality improvement initiatives ensuring they are implemented appropriately. Identify trends and issues; work with appropriate teams to resolve and optimize the system. Show less



Deaconess Physician Billing Services/TMM

• Multiple Postions

  • Jan 1998 - Feb 2008

  Evansville, Indiana Area Gained knowledge by working in different roles within the Revenue Cycle for over 10 years. Positions include: 1) Patient Account Representative II (PARII) over Charge entry, Insurance follow-up, Refunds and Customer Service. 2) ED Registration 3) Customer Service Representative 4) Refund Specialist 5) Patient Collections 6) Medical Office Assistant. Responsibilities: PARII – Assisted with daily operations, interface tables between Groupcast and Invision, transitions of… Show more Gained knowledge by working in different roles within the Revenue Cycle for over 10 years. Positions include: 1) Patient Account Representative II (PARII) over Charge entry, Insurance follow-up, Refunds and Customer Service. 2) ED Registration 3) Customer Service Representative 4) Refund Specialist 5) Patient Collections 6) Medical Office Assistant. Responsibilities: PARII – Assisted with daily operations, interface tables between Groupcast and Invision, transitions of physician practices to our system. Customer Service and Collections – Assisted patients with account resolution.; Audited accounts for accurate resolution of credit balances. Show less



Dr. Gregory Loomis, Neurosurgery

• Patient Account Representative

  • Jan 1994 - Jan 1997

  Evansville, Indiana Area Daily duties included processing of claims, collections, payment posting and reconciliation. I also processed refunds and assisted with month end reporting.