Angela Gray
Director Managed Services at Nephos Technologies- Claim this Profile
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Bio
Gordon King
It has been a privilege and a pleasure to have worked with Angela within the same Global Delivery team. She is one of the most diligent, dedicated and considerate Service Architects within the business. She has a razor-sharp intellect and a wit to match which She uses to great effect to ensure that his engagements are always a resounding success. Her ability to see the complete picture and analyse data is second to none. Angela was my deputy when I was VP for Global Support and she always managed and resolved any issues with her excellent combination of people and business skills. I would have no hesitation in recommending Angela and I hope to have the opportunity to work with her again.
Blandine Marcelin
I worked with Angela during the set-up and running of our presales offshore centre. I can only wish that I had come across Angela well before Fujitsu as she is the best Service Architect I have worked with. Her attention to details, extreme commitment to delivering top quality and extraordinary professional integrity make Angela an asset to our team and the company. After one year of running Pre-Sales as a service, her team has achieved the highest rate of contribution to won bids, a testimony to her professional skills as well as to her management and mentoring skills. I have learnt a lot from you Angela!
Gordon King
It has been a privilege and a pleasure to have worked with Angela within the same Global Delivery team. She is one of the most diligent, dedicated and considerate Service Architects within the business. She has a razor-sharp intellect and a wit to match which She uses to great effect to ensure that his engagements are always a resounding success. Her ability to see the complete picture and analyse data is second to none. Angela was my deputy when I was VP for Global Support and she always managed and resolved any issues with her excellent combination of people and business skills. I would have no hesitation in recommending Angela and I hope to have the opportunity to work with her again.
Blandine Marcelin
I worked with Angela during the set-up and running of our presales offshore centre. I can only wish that I had come across Angela well before Fujitsu as she is the best Service Architect I have worked with. Her attention to details, extreme commitment to delivering top quality and extraordinary professional integrity make Angela an asset to our team and the company. After one year of running Pre-Sales as a service, her team has achieved the highest rate of contribution to won bids, a testimony to her professional skills as well as to her management and mentoring skills. I have learnt a lot from you Angela!
Gordon King
It has been a privilege and a pleasure to have worked with Angela within the same Global Delivery team. She is one of the most diligent, dedicated and considerate Service Architects within the business. She has a razor-sharp intellect and a wit to match which She uses to great effect to ensure that his engagements are always a resounding success. Her ability to see the complete picture and analyse data is second to none. Angela was my deputy when I was VP for Global Support and she always managed and resolved any issues with her excellent combination of people and business skills. I would have no hesitation in recommending Angela and I hope to have the opportunity to work with her again.
Blandine Marcelin
I worked with Angela during the set-up and running of our presales offshore centre. I can only wish that I had come across Angela well before Fujitsu as she is the best Service Architect I have worked with. Her attention to details, extreme commitment to delivering top quality and extraordinary professional integrity make Angela an asset to our team and the company. After one year of running Pre-Sales as a service, her team has achieved the highest rate of contribution to won bids, a testimony to her professional skills as well as to her management and mentoring skills. I have learnt a lot from you Angela!
Gordon King
It has been a privilege and a pleasure to have worked with Angela within the same Global Delivery team. She is one of the most diligent, dedicated and considerate Service Architects within the business. She has a razor-sharp intellect and a wit to match which She uses to great effect to ensure that his engagements are always a resounding success. Her ability to see the complete picture and analyse data is second to none. Angela was my deputy when I was VP for Global Support and she always managed and resolved any issues with her excellent combination of people and business skills. I would have no hesitation in recommending Angela and I hope to have the opportunity to work with her again.
Blandine Marcelin
I worked with Angela during the set-up and running of our presales offshore centre. I can only wish that I had come across Angela well before Fujitsu as she is the best Service Architect I have worked with. Her attention to details, extreme commitment to delivering top quality and extraordinary professional integrity make Angela an asset to our team and the company. After one year of running Pre-Sales as a service, her team has achieved the highest rate of contribution to won bids, a testimony to her professional skills as well as to her management and mentoring skills. I have learnt a lot from you Angela!
Experience
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Nephos Technologies
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United States
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Information Technology & Services
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Director Managed Services
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Nov 2020 - Present
Nephos is a specialist data services integrator that focuses and excels on helping clients solve complex data problems. By challenging the norm and thinking differently Nephos delivers impactful, integrated solutions using pre-tested, pre-integrated, turnkey data solutions that will remove risk but deliver fast results to support your business. I will be using my many years of Service Design and Service Management experience help customers on their Managed Services journey. Nephos is a specialist data services integrator that focuses and excels on helping clients solve complex data problems. By challenging the norm and thinking differently Nephos delivers impactful, integrated solutions using pre-tested, pre-integrated, turnkey data solutions that will remove risk but deliver fast results to support your business. I will be using my many years of Service Design and Service Management experience help customers on their Managed Services journey.
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NCR Corporation
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Director Service Architects - Europe
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Jan 2019 - Sep 2020
NCR Corporation delivers consumer transaction technologies via software, hardware, and a portfolio of services to enable nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. My role is to support NCR Services business across 3 major responsibility categories: 1. Business Transformation 2. Deal Management 3. Team Development Business Transformation to improve responsiveness to customers via the proposal of innovative solutions that solve customer problems, with a key focus on Digital Connected Services; identification and improvements of processes, tools and governance to increase deal velocity; win rates; revenue and operating margins. Deal Management covers the management of services sales opportunities from qualification all the way to contract signature. I oversee a team of Service Architects to meet their sales, revenue, and operating income targets. Specific functions of the team include; managing the evaluation and qualification of opportunities, crafting the services solution, developing Contracts, schedules and Statements of Work, performing risk assessments and developing mitigation plans. I am responsible for the reviewing and approving of all non-standard operational terms and conditions, assisting in customer negotiations, and assisting in pricing strategy. Success is measured by total service contract signings, gross margins, and health of specific contract terms and conditions as measured by a detailed objective methodology. Team Development of a team of various expertise, years of service, and working remotely across the region in multiple countries and speaking various languages across various lines of business (Finance, Retail, and Hospitality). The aim is to improve technical competency to lead technical discussions with clients around Managed Services opportunities whilst developing stronger, more profitable and sustainable solutions for our clients. Show less
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Fujitsu
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IT Services and IT Consulting
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700 & Above Employee
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Global Head of Service Architecture
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Dec 2015 - Nov 2018
Global Opportunities Enablement and Support (GOE&S) leadership Team within the Strategic Pursuits Unit part of the Global Delivery Group has four core objectives: • To support and enable the Regions to win more Global business assisting in pipeline development, new business opportunities and Customer retention;• To help win business in a more effective way – reducing our cost to win and improving our return on investment through the development and sharing of best practice;• To improve the profit & effectiveness of how Fujitsu operates its business on a global basis through the sharing, promotion and support of best practice, tools and programmes in service delivery management, account management and Customer engagements;• To provide effective analytics and insight to inform Fujitsu’s Global strategy.In my role as Head of Service Architects I provided support to enable Fujitsu’s growth and globalization strategy on a multi-regional basis from a Service Management perspective. My primary focus was to lead a Team of Service Architects and to define and support a Pre-Sales as a Service Offering in order to ensure a high and consistent quality of Fujitsu global Service Architecture; increase winning profitable renewable contracts, retaining existing clients and proactively assisting in the successful process of global bids.The service covered the following phases of the service lifecycle: Bid Transition Service Delivery Service Decommissioning. Show less
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Service Architect/ Digital Transformation
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Nov 2007 - Nov 2018
Service Consultant and Customer Solution Architect - Global Delivery
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Customer Services Manager
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Jan 2004 - Nov 2007
Customer Services Manager at Alfred McAlpine plc Customer Services Manager at Alfred McAlpine plc
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Education
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Hugh Baird College
Bachelor of Technology - BTech, Business and Computer Studies
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