Angela Fossett
Medical Sales Specialist at ArchWell Health- Claim this Profile
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Topline Score
Bio
Credentials
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Arizona Aesthetics License
Arizona State Board of Cosmotology -
Natural Aesthetic Practitioner
Southwest Institute of Healing Arts
Experience
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ArchWell Health
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United States
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Hospitals and Health Care
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200 - 300 Employee
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Medical Sales Specialist
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Nov 2022 - Present
ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities. • Drives new patient Market growth enrollment year-round by identifying, cultivating, and securing new patients through direct-to-consumer, business-to-business, and community stakeholder relationships. •Plans, coordinates, and executes local events in the community and in our centers to help reach our ideal patients (e.g. medically underserved, Medicare-eligible seniors) •Cultivates relationships with individual health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to position ArchWell Health as their preferred provider for senior healthcare when referring or assigning patients to a primary care physician. •Partners with ArchWell Health Community Relations on initiatives with community officials/influencers, businesses, and public health programs that appropriately drive new patient growth. •Leverages sales & marketing tools (e.g. Salesforce) to identify and cultivate new patients, maintain current prospect information, and document sales interactions. •Creates penetration plans and initiatives in target sub-markets & channels. •Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues. Show less
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The LASIK Vision Institute
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United States
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Medical Practices
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100 - 200 Employee
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Center Director/ Multi Unit Area Leader
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Mar 2020 - Nov 2022
• Attain comprehensive knowledge of allservice offerings.• Ensure associates utilize ethical sales practices.• Communicate, implement, enforce and comply withall LCA policies and procedures both individually and at the clinic level.• Facilitate daily huddles with clinic staff.• Manage individuals in meeting performanceobjectives, sales and development goals.• Evaluate and coach all associates on continual basisto ensure quality assurance.• Handle conflict management.• Interview potential associates and assist recruitingin hiring of associates.• Human Resources compliance -manage associatebehavior, including coaching/development andworking with Human Resources on employeerelations issues up to termination.• Maintain relationships with all current clients.• Handle escalated client issues and refund requestsin a timely manner.• Convey organizational changes and companymessages in a timely and positive manner.• Manage local marketing and networking events.• Assist with new center openings as needed.• Manage scheduling and coverage of centers in the area.• Fill in for client consultants as needed (answeringphones, scheduling etc.).• Supervise the control of petty cash.• Audit centers daily for cleanliness, maintenanceissues etc.• Report all maintenance issues through properchannels within 24 hours, or as appropriate in anemergency.• Vendor management as needed• Effective and proactive communication with home office of any clinic needs.• Follow company's mission statement, values andcustomer service philosophy.• Exhibit professionalism and behaviors reflective ofa leader.• Contribute to building positive team morale andrecognize accomplishments.• Maintain confidentiality and HIPAA compliance.• Able to deal with frequent change, delays, orunexpected events.• Continually works to improve leadership skills. Show less
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Center Manager
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Jan 2017 - Mar 2020
•Sales lead responsible for patient consultations,educating patients about vision correction solutions.•Manage processes and operating systems in theareas of recruitment and retention, customer service,performance management and center profitability.•Manage center metrics and sales goals; ensure timelyreporting of all key performance metrics.•Lead performance meetings with center staff toensure they are knowledgeable of current goalstandards and center performance guidelines.•Ensure consistency in operational excellence whilepromoting company directives.•Act as liaison between Surgeon, OD, andmedical staff.•Oversee cash management and loss prevention ofcenter operations.•Monitor progress of post-op procedures; patient flowfollow-up and customer service standards.•Coach staff on performance and professionaldevelopment skills, holding staff to the higheststandards of accountability and operationalexcellence.•Manage employee relations issues in conjunction withHR/management team pursuant to Company policiesand the high standards of professionalism. Show less
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Education
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Southwest Institute of Healing Arts
Aesthetics
Community
