Experience

ITWAL Limited

• Canada
• Wholesale
• 1 - 100 Employee

• Accounts Receivable Specialist

  • Aug 2020 - Present

  Securing revenue by verifying and posting receipts, and resolving any discrepancies. Securing revenue by verifying and posting receipts, and resolving any discrepancies.



LafargeHolcim

• Switzerland

• Front Desk Receptionist

  • Apr 2018 - Aug 2020

  • Answer, screen and forward incoming phone calls • Greet and welcome guests as soon as they arrive at the office • Update calendars and schedule meetings • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) • Direct visitors to the appropriate person and office • Provide basic and accurate information in-person and via phone/email • Answer, screen and forward incoming phone calls • Greet and welcome guests as soon as they arrive at the office • Update calendars and schedule meetings • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) • Direct visitors to the appropriate person and office • Provide basic and accurate information in-person and via phone/email



Stericycle

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Customer Service Coordinator

  • Oct 2018 - Dec 2019

  Answer urgent and non-urgent phone calls using computer-telephony integrationProvide information, document interactions, or schedule appointments using predefined scripts and templatesDeliver message content back to clients

• Customer Service Coordinator

  • Oct 2018 - Dec 2019

  Answer urgent and non-urgent phone calls using computer-telephony integrationProvide information, document interactions, or schedule appointments using predefined scripts and templatesDeliver message content back to clients



goFleet

• Canada
• Information Technology & Services
• 1 - 100 Employee

• Buisness Development Representative

  • Apr 2017 - Jun 2017

  Our motto at goFleet is "Understand. Optimize. Succeed". That's because we are more than just a telematics provider. Rather than selling products, we prefer to create meaningful relationships by creating a customized solution for our partners. The objective of our team is to generate these meaningful partnerships. This is done through three steps: 1. We listen to you in order to understand your business's pain areas. 2. We consult with you in order to address your pain areas and optimize your operations. 3. We support you after implementing the solution in order to realize success for your business. As a result of our process, goFleet is trusted by some of the largest Fortune 500 companies to even owner-operators. Check out the video link to learn more about us and feel free to complete a ROI to discover potential savings for your operations. ROI: https://www.gofleet.com/fleet-management-tools/fleet-savings-calculator/ Show less



Loblaw

• Canada
• Retail Groceries
• 1 - 100 Employee

• Customer Relations Agent

  • Mar 2017 - Mar 2017

  • Reset customer’s passwords for PC Plus Program. • Answered 180 emails daily informing customer’s how to reset password. • Sent emails to escalations team to have customer issues and concerns resolved. • Changed customer’s email to the correct one as per their request. • Reset customer’s passwords for PC Plus Program. • Answered 180 emails daily informing customer’s how to reset password. • Sent emails to escalations team to have customer issues and concerns resolved. • Changed customer’s email to the correct one as per their request.



Travelodge Hotel Toronto Airport

• Front Desk Agent

  • Sep 2016 - Nov 2016

  • Greet, register, and assign rooms to guests of hotels • Keep records of room availability and guests' accounts, manually or using computers. • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. • Arrange tours, taxis, or restaurant reservations for customers. • Up selling guest rooms and promoting hotel services • Accommodate guest requests • Greet, register, and assign rooms to guests of hotels • Keep records of room availability and guests' accounts, manually or using computers. • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. • Arrange tours, taxis, or restaurant reservations for customers. • Up selling guest rooms and promoting hotel services • Accommodate guest requests



Canada Goose

• Canada
• Retail Apparel and Fashion
• 700 & Above Employee

• Receptionist

  • Nov 2015 - Jun 2016

  Greet visitors to Canada Goose, manage visitor log. Manage boardroom bookings. Sort & deliver incoming and outgoing company mail. Notify employee of incoming deliveries. Order coffee/water supplies. Greet visitors to Canada Goose, manage visitor log. Manage boardroom bookings. Sort & deliver incoming and outgoing company mail. Notify employee of incoming deliveries. Order coffee/water supplies.



Purolator

• Motor Vehicle Manufacturing

• Customer Service Representative

  • Sep 2014 - Sep 2015

  Received inbound calls; scheduling pick-ups for Customers. Track and Trace freight in fast paced environment. Accurately processed address corrections, re-deliveries and re-directs. Opened cases for lost packages. Received payments for customer account. Answer calls investigate inquiries, Fast pace environment, Problem solving. Received inbound calls; scheduling pick-ups for Customers. Track and Trace freight in fast paced environment. Accurately processed address corrections, re-deliveries and re-directs. Opened cases for lost packages. Received payments for customer account. Answer calls investigate inquiries, Fast pace environment, Problem solving.



Fairmont Hotels & Resorts

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Senior Reservations Agent

  • Jul 2009 - 2014

  Booking reservations for guest too create a memorable experience while achieving sales targets, cross selling to gain revenue for Fairmont and stakeholders. Booking reservations for guest too create a memorable experience while achieving sales targets, cross selling to gain revenue for Fairmont and stakeholders.