Experience

Green Eagle Solutions
• Spain
• IT Services and IT Consulting
• 1 - 100 Employee
• Customer Service Support Manager

  • Aug 2021 - Present


Isotrol

• Spain
• IT Services and IT Consulting
• 300 - 400 Employee

• Support Service Manager

  • Feb 2021 - Aug 2021

  Service Manager for customers requiring O&M support for SCADA systems:· Customer management and follow up in oder to meet their requirements.· Support Service economic control and risks management.· Manager of third level of support technicians providing expert incident resolution and SCADA new implementations.

• 24x7 Support Service Coordinator

  • Sep 2020 - Aug 2021

  24x7 Support Service Coordination for an international service providing SCADA support for renewable energy facilities. · Coordination of the 14 members first and second level of support teams.· Development of new manuals and procedures for support service operators to ensure Service Level Agreements (SLAs) are reached.· Service reporting and KPIs measurements of the service provided and system performance.· Training of new members of the 24x7 team.

• Project Engineer / Third Level Technical Support

  • Jan 2020 - Sep 2020

  Technical position in O&M Department providing expert incident management for international customers as well as support for the engineering and integration of new renewable energy SCADA projects:· Customer's focal point providing technical assistance and follow-up of on-going incidents and requests.· New projects specifications definition in order to adapt SCADA system for the client's needs.· Data analysis and modelling in order to improve renewable energy assets performance. · Functional testing to ensure data quality before project's commissioning. Show less

• Renewables O&M Coordination Support

  • Dec 2017 - Jan 2020

  Coordination Support for the 24x7 Support Service at Bluence Control Centre (Backup Center for Renewable Energy Control), which handles monitoring, operation and maintenance of control systems for renewable energy generation facilities:· Surveillance, coordination and close follow up of all the task developed by the 24x7 Support Team (incident resolution and request management).· Internal and customer’s report development in order to identify and improve systems performance.· Review and analysis of technical documents for new projects of SCADA system integration before starting their maintenance phase.· Procedures and manuals development with the objective to optimize the work carried out by 24x7 Support Service. Show less

• Renewables O&M Technician

  • Nov 2016 - Nov 2017

  Technical position at Bluence Control Centre (Backup Center for Renewable Energy Control), including the following tasks:· Monitoring, operation and maintenance of Renewable Energy plants (wind, solar, hydroelectric and biomass), through SCADA systems.· Technical documentation review in order to provide customers with potential maintenance solutions.· User requests and incident management for customers in Europe and America, through phone, e-mail and ticketing tools.



Abengoa

• Spain
• Renewable Energy Semiconductor Manufacturing
• 700 & Above Employee

• Market Intelligence Engineer

  • Apr 2014 - Dec 2015

  Market Intelligence Engineer in Abengoa’s Bioenergy group for the development and commercialization of catalytic production of bio products from ethanol Project. Integrated in a 20 people group, located in Spain and the USA, the position has been development in Market Assessment department, performing also coordination tasks between the Project’s 4 departments: R&D, Process Engineering, Basic Engineering and Market Assessment. The project’s goal was to develop the technology for the construction of the first commercial ethanol to butanol plant through an alternative route to the conventional petrochemical one, seeking price stability, use of renewable raw materials and the obtaining of high value co-products (octanol, decanol…). The specific tasks associated with this position include: · Preparation and revision of the Project’s Technological Package documents: catalyst configuration, engineering and business plan. · Project coordination: reporting, planning and budget and objective control. · Commercial development, partners and financing seeking. · Bio product market assessment and competitor analysis.· Competitive technologies studies. Show less

• Becaria

  • Apr 2013 - Mar 2014

  Intern in Abengoa’s Bioenergy group for the development and commercialization of catalytic production of bio products from ethanol Project. The position was developed as Project’s Manager assistant. The specific tasks developed include: · Techno-economic analysis and engineering documents revision. · Chemical market evaluation, economic and cost analysis. · Project coordination support.



AICIA (Andalusian Association for Research and Industrial Cooperation)

• Spain
• Research
• 1 - 100 Employee

• Internship

  • Jul 2012 - Jan 2013

  Lifecycle Assessment for thermochemical biorefineries Project. Developed a tool for lifecycle assessment calculation in thermochemical processes, which was used later on by Bioenergy group from University of Seville’s Chemical and Environmental Engineering department. Lifecycle Assessment for thermochemical biorefineries Project. Developed a tool for lifecycle assessment calculation in thermochemical processes, which was used later on by Bioenergy group from University of Seville’s Chemical and Environmental Engineering department.



Airgrup

• Spain
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Internship

  • Jul 2008 - Aug 2008

  Remunerated practice at Aigrup, a company dedicated to aluminium and composite parts for aeronautical industry. The practice consisted of quality analysis of anodized aluminium, including sample gathering and laboratory analysis. Remunerated practice at Aigrup, a company dedicated to aluminium and composite parts for aeronautical industry. The practice consisted of quality analysis of anodized aluminium, including sample gathering and laboratory analysis.