Experience

World Trade Center Delaware

• United States
• International Trade and Development
• 1 - 100 Employee

• Intern

  • 2010 - Present

  •Conduct economic research and analysis to prepare and update country profiles •Scanning project •Sorting mail •Postaging mail •Conduct economic research and analysis to prepare and update country profiles •Scanning project •Sorting mail •Postaging mail



Bank of America

• United States
• Banking
• 700 & Above Employee

• Senior Account Collector

  • Dec 2006 - Present

  •Protect Bank of America's assets and mitigate losses by employing sound judgment and working with the customer to establish repayment of the loan •Determine the best financial options for cardholders undergoing hardships by evaluating a financial assessment to provide customer resolution •Worked through all stages of collections from 30-day to 180-day (Charge-off) delinquency unit •Exceed the monthly dollars goal every month, out-collecting all of the full time employees •Maintain 98% average quality and paperwork accuracy every month (goal: 85%) •Participated in peer mentoring and peer interviews •Assist in managing the efforts of multiple teams Show less



MBNA America

• Senior Account Specialist

  • Jun 2002 - Dec 2006

  •Achieved set results by maximizing credit card/loan sales and balance transfers/ACH on every call •Developed “Best Demonstrated Practices” reference guides and selling scripts •Developed contests to increase morale and sales productivity among representatives •Participated in taskforces depending upon business need to encompass a wide variety of positions: Telesales, Inward/Outward Activation, and Consumer Finance •Achieved set results by maximizing credit card/loan sales and balance transfers/ACH on every call •Developed “Best Demonstrated Practices” reference guides and selling scripts •Developed contests to increase morale and sales productivity among representatives •Participated in taskforces depending upon business need to encompass a wide variety of positions: Telesales, Inward/Outward Activation, and Consumer Finance