Experience

McCluskey Chevrolet
• United States
• Motor Vehicle Manufacturing
• 100 - 200 Employee
• Personalization & Connection Center Manager

  • Aug 2015 - Present


EVEREVE (formerly Hot Mama)

• Store and Sales Manager

  • Oct 2012 - Feb 2015

   Development and cultivation of strategic association with customers through close interface with them and efficient resolution of all their concerns  Keen supervision to 12 staff to ensure completion of all their assigned tasks while maintaining high quality of work  Primary responsible for encouraging stylists to work in other areas of the store for the development of their skills; as well as in coaching employees on behaviors that helped them achieve and maintain their sales goals  Expert oversight to the daily activities of the entire store while maintaining a personal sales minimum as well as a store monthly quota  Full accountability in administering the merchandising, arrangement of schedules, payroll, as well as the incoming and outgoing of all merchandise from the store  Efficiency in balancing the needs of customers, employees,and store  One of the top 7% in personal sales for obtaining exceptional sales records as sales manager  Promotion to retail manager in another store within the region for exceptional work and sales performance  Recognized for exceeding the budget for six consecutive times within the first year of overseeing the store, achieving 4% increase in addition to monthly bonuses and yearly increase  Strategic leadership and guidance to one stylist who were promoted as an interim manager in another store  Known as one of the top selling stylists in the store and company for consistently attaining and surpassing targeted quota of $150 per transaction up to more than $250 on a monthly basis



University of Cincinnati

• United States
• Higher Education
• 700 & Above Employee

• Clinical and Human Factors Psychological Research Assistant

  • Jan 2006 - Jun 2009

  Conducted research under Dr. Christine Hovanitz and Dr. Joel Warm. Direct supervisor for Human Factors work was Dr. Lauren Reinerman Jones. Conducted research under Dr. Christine Hovanitz and Dr. Joel Warm. Direct supervisor for Human Factors work was Dr. Lauren Reinerman Jones.



Countrywide Home Loans

• Licensed Mortgage Originator |Sales Representative

  • Mar 2004 - Feb 2005

   Building and cultivation of professional relationships with realtors and customers  Expert in developing recommendation on mortgage programs appropriate for clients’ needs  Adeptness in collecting, reviewing, and maintaining accurate documents; quoting rates; and assisting clients throughout the loan transaction  Establishment of excellent monthly marketing strategies for the successful maintenance of customer relationships and referrals  Proficiency in determining various solutions to difficult loan processing  Instrumental in securing more than $2.5Min loans in second year as licensed loan originator



Referral Mortgage

• United States
• Real Estate
• 1 - 100 Employee

• Licensed Loan Originator and Sales Administrator

  • Aug 2000 - Mar 2004

   Establishment and maintenance of relationships with realtors and customers  Demonstration of business acumen in advising all clients regarding mortgage loans necessary for their needs  Collection and assessment of all the necessary documents; preparation of rate quotations; and effectual support to clients throughout the loan transaction  Generation of various and necessary documents for loan processing and marketing  Proficient in maintaining a database of over 2500 people using ACT software  Organization and implementation of client events



Advanced Morgage Group

• United States
• Real Estate

• Processor | Sales Administrator | Client Care Coordinator

  • 1998 - 2000

   Collection of all necessary documents and submission of loans to underwriting  Known strategic in maintaining coordination among clients, loan officers, underwriters and closers  Adeptness in updating customers and relators on loan process weekly  Collection of all necessary documents and submission of loans to underwriting  Known strategic in maintaining coordination among clients, loan officers, underwriters and closers  Adeptness in updating customers and relators on loan process weekly