Angela Dijkstra

Client Program Manager - Customer Success at Lepaya
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Contact Information
us****@****om
(386) 825-5501
Location
Amsterdam, North Holland, Netherlands, NL
Languages
  • Nederlands Native or bilingual proficiency
  • Frans Limited working proficiency
  • Engels Professional working proficiency
  • Duits Limited working proficiency

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Angela entered Microsoft straight from University as part of a group of talent hires. I have seen Angela successfully grow into her role as Service Delivery Manager. Within a short amount of time, Angela has built trust with her customers and inside Microsoft. She is now accountable for managing her own set of strategic accounts. She is a quick learner, has excellent communication skills and one can count on here, also in challenging times. It has been great fun working with her and I wish her all the best in future.

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Credentials

  • Microsoft 365 Certified: Fundamentals
    Microsoft
    Aug, 2021
    - Oct, 2024
  • Accessibility in Action
    Microsoft
    Dec, 2020
    - Oct, 2024
  • Prosci® Certified Change Practitioner
    Prosci
    Aug, 2020
    - Oct, 2024
  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Jul, 2019
    - Oct, 2024
  • High Performance Mindset
    Compete to Create
    Jun, 2019
    - Oct, 2024
  • Global Challenger
    Microsoft
    Oct, 2017
    - Oct, 2024
  • Microsoft & Accenture: Digital Transformation by Financial Services
    Microsoft
    Jan, 2017
    - Oct, 2024
  • Prince2 Certificate
    Computrain NL
    Nov, 2014
    - Oct, 2024
  • Microsoft Operations Framework 4.0 Certificate
    EXIN
    Sep, 2014
    - Oct, 2024
  • MTA: Database Fundamentals
    Computrain NL
    Apr, 2014
    - Oct, 2024
  • MTA: Networking Fundamentals
    Computrain NL
    Apr, 2014
    - Oct, 2024
  • MTA: Security Fundamentals
    Computrain NL
    Apr, 2014
    - Oct, 2024
  • MTA: Windows Operating System Fundamentals
    Computrain NL
    Apr, 2014
    - Oct, 2024

Experience

  • Lepaya
    • Netherlands
    • Professional Training and Coaching
    • 100 - 200 Employee
    • Client Program Manager - Customer Success
      • Jul 2022 - Present

      Lepaya is a power skills training company that provides high-impact trainings at key career points of professionals. We help the world's workers to be more effective and lead a happier (work) life. Because we believe that in a fast-changing world, you need to unlock your own potential to stay a step ahead in life and in business. Responsible for project and program management, stakeholder management, data driven advice on content and learning impact. Serving Lepaya's biggest enterprise clients (2500+ FTE), mainly in Consulting Services. Show less

  • Microsoft
    • United States
    • Software Development
    • 700 & Above Employee
    • Customer Success Account Manager High-Tech and Manufacturing
      • Oct 2020 - Jun 2022

      Responsible for consumption, deployment, support, adoption & skilling cross-cloud. Leading the Customer Success team for High-Tech, orchestrating enablement programs and managing technical deliveries in order to drive business value for my customer globally.

    • Global Service Delivery Manager High-Tech and Manufacturing
      • Oct 2019 - Sep 2020

      Drive business value for customers on our full portfolio. Responsible for sales and delivery of global support contracts from customers operating in the Semiconductor and Manufacturing industry.

    • Service Delivery Manager Financial Service Industry
      • Jan 2016 - Oct 2019

      Acting as trusted advisor and customer advocate. Responsible for growing and delivering support contracts and enabling customers to optimize and stabilize their cloud and IT infrastructure.

    • MACH Trainee within Microsoft Services
      • Jan 2014 - Dec 2015

      Microsoft Academy of College Hires (MACH) is a two-year young professional program designed to get onboarded within Microsoft. From the start, you will be integral part of a team and responsible for your own workloads and/or project. Next to that, the program aims to accelerate the development of your skills and to expand your (international) network within the company by providing (reversed) mentoring, multiple training opportunities and events.

  • Nationale-Nederlanden
    • Netherlands
    • Financial Services
    • 700 & Above Employee
    • Graduate Research Intern
      • May 2013 - Dec 2013

      Research intern for the e-business and e-commerce department.Master theses topic: critical factors that influence user adoption of mobile applications within the financial services industry. I graduated with an 8.0 for my master thesis on December 6th, 2013.

    • Backoffice Employee
      • Mar 2010 - May 2013

      Nationale-Nederlanden (NN) is one of the largest insurance companies in the Netherlands.I assisted different departments within NN-Life (12 - 24 hours per week) during my studies at the university.

  • RSM Student Representation
    • Netherlands
    • Education Administration Programs
    • 1 - 100 Employee
    • BA coördinator / Vice President
      • Sep 2011 - Sep 2012

      Elected by the members for the position of BA Coordinator / Vice President in the 28th RSM Student Representation Board to represent the voice of over 900 students. During our year we had a special focus on rebranding the Student Representation to increase awareness among students.

    • Vice President Program Council Committee
      • Feb 2009 - Aug 2011

Education

  • RSM Erasmus University
    Master of Science (MSc) Business Information Management, 8.1
    2012 - 2013
  • RSM Erasmus University
    Bachelor of Science (BSc), Business Administration
    2008 - 2012
  • Coenecoop College
    VWO, Economie & Maatschappij
    2002 - 2008

Community

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