Experience

Michigan Department of Treasury

• United States
• Government Administration
• 100 - 200 Employee

• Corporate Income tax

  • Apr 2023 - Present

  Interacts with customers via telephone or in writing to answer questions and provide assistance in understanding adjustments to tax filings, accounts or other financial transactions. Utilizes knowledge base information to answer customer inquiries. Inputs, updates, and/or retrieves information from various state automated customer relationship, legacy tax and collections systems. Uses appropriate customer service techniques while handling a high volume of telephone, walk-in, or written inquiries regarding Treasury policies, procedures and regulations or providing instructions to customers. Explains Michigan tax laws, rules and regulations to customers and assists customers in completing tax returns or other Treasury forms. Provides information to answer questions from customers. Show less



Rocket Mortgage

• United States
• Financial Services
• 700 & Above Employee

• Servicing communication specialist

  • Apr 2021 - Apr 2023

  servicing non-delinquent serviced client • Phone calls include mortgage payments, escrow accounts, and general servicing account assistance • Provide award winning client service to make the process of paying for a mortgage easy to understand • Work with clients to resolve any issues with Rocket Mortgage website • Respond to email and phone calls servicing non-delinquent serviced client • Phone calls include mortgage payments, escrow accounts, and general servicing account assistance • Provide award winning client service to make the process of paying for a mortgage easy to understand • Work with clients to resolve any issues with Rocket Mortgage website • Respond to email and phone calls



United Wholesale Mortgage

• United States
• Financial Services
• 700 & Above Employee

• Operations III

  • Jun 2020 - Apr 2021

  Review all incoming closed correspondent loan packages to ensure completeness, accuracy, and adherence to purchase standards. Set up loans for Servicing. Complete Post Closing Audit checklist to verify loan documents are complete and accurate Verify data is consistent between final closing documents and record purchase loan conditions in Servicing. Prepare and approve correspondent purchase advice Work with correspondents and internal resolution teams to get any necessary corrections to all closing and collateral documents Respond to email and phone inquiry from correspondents on the status of their loans Maintain post-closing and purchase SLAs Show less



Detroit water & sewerage

• Field Service Coordinator specialist

  • Apr 2019 - Jun 2020

  • Dispatches standard and emergency field crews from a water systems maintenance yard, central water, and sewer dispatch centers. • Transmits assignments concerning water distribution and wastewater collection systems via two-way radio, telephone, and other technological/electronic tools • Receive calls from Team Leaders, department units and law enforcement officials, miss-dig and customers referred by telecommunications center • Determine which calls require immediate attention • Enter repair data into a work order information system(enquesta) • Receive work order information from investigations or repair crews & ensure that adequate emergency repair/service has been indicated Show less



Safelite

• United States
• Retail
• 700 & Above Employee

• Dispatcher

  • Sep 2018 - Apr 2019

  In collaboration with field leadership, provides organized support to all market and division locations with scheduling, routing, tracking and invoicing assistance. Actively reviews completed work orders with technicians for accuracy prior to invoicing. Accurately removes unused inventory from completed work orders and coordinates hotshots and add-ons with warehouses. Maintains impressive knowledge of assigned market and takes pride in providing the best directions for technicians. Plays a key role in our quality and service standards by checking that the proper information is on the routing manifest and work orders before technicians leave the facility Show less



Credit Acceptance

• United States
• Financial Services
• 700 & Above Employee

• Credit reporting Specialist

  • Apr 2018 - Apr 2018

• Aban Specialist

  • Feb 2016 - Apr 2018



Randstad

• Netherlands
• Human Resources Services
• 700 & Above Employee

• Customer care advocate

  • Oct 2014 - Feb 2016



Macy's

• United States
• Retail
• 700 & Above Employee

• Visual aid

  • Oct 2014 - Nov 2014



MobileNet Services

• United States
• Telecommunications
• 1 - 100 Employee

• Field service engineer I

  • Aug 2014 - Aug 2014



Altair

• United States
• Software Development
• 700 & Above Employee

• Manufacturing Assembly Support Operator

  • Apr 2014 - Jun 2014

  Responsible for all aspects of the electronic manufacturing assembly process, including equipment set-up, operations and daily maintenance activities. Responsible for activities in all production area(s) to meet production goals, quality, and cost objectives. Responsible for all aspects of the electronic manufacturing assembly process, including equipment set-up, operations and daily maintenance activities. Responsible for activities in all production area(s) to meet production goals, quality, and cost objectives.



Beaumont Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Housekeeper

  • Sep 2000 - Apr 2014

  Cleaning patient areas. Cleaning patient areas.