Experience

Alamance Community College

• Higher Education
• 300 - 400 Employee

• Lead PACE Success Coach

  • Feb 2022 - Present

  - Lead and supervise professional staff - Manage a caseload of students and guide them through program requirements from application through completion - Drive student success by providing motivational support, resolving conflicts, enhancing interpersonal skills, and triaging student needs - Use predictive analytics, student progress and retention data to identify students requiring the most support from a large roster of active students - Evaluate and support student progress and resolve issues that impact student success - Recommend, build, and implement innovative strategies to improve the student experience and team efficiency - Work with technical and non-technical student-facing teams to ensure a smooth program experience for students - Coordinate selection, hiring, and training of success coaches - Facilitate regular meetings of coaching staff - Regularly monitor progress toward goals and objectives of the PACE program - Engage proactively with embedded success coaches in each of the respective divisions - Identifies and provides outreach to minority at-risk students to encourage participation in relevant programs - Research best practices and make recommendations for improvements and changes to programs to enhance student retention - Document and report service issues and student reported issues affecting retention and completion Show less



North Carolina Central University

• United States
• Higher Education
• 700 & Above Employee

• Training and Seminar Designer

  • Feb 2021 - Feb 2022

  - Develop, Design and conduct training program for faculty, staff, volunteer, tutors, and students - Identify training needs by evaluating strengths and weaknesses - Build annual summer training program - Assess and report training effectiveness - Coordinate engagement events - Develop and deploy training programs with emphasis on academic development - Assist in planning, creating and implementing each year’s training courses and materials for instructors - Prepare budget proposals - Evaluate ongoing program to ensure they reflect the strategic plan - Perform administrative functions necessary to deliver and document training program - Create printed and instructional materials to be used in training - Actively seek current training methods and best practices to facilitate trainings Show less



North Carolina Agricultural and Technical State University

• Higher Education
• 700 & Above Employee

• Academic Advisor and Freshman Studies Lecturer

  • Feb 2018 - Jan 2021

  - Designed student programming and academic enrichment events to help students excel academically and cultivate life skills critical to timely graduation and global citizenship - Provided academic advising and recommends appropriate support services - Tracked students’ academic progress, curriculum patterns, and co-curricular activities to promote student success - Collaborated with staff to design and monitor individualized academic enrichment plans, including supplemental instruction and tutoring - Recruited faculty to participate in and coordinated advising seminars and professional development workshops - Developed and facilitated training workshops - Served as advising liaison for the College of Education - Contributed to the development of the Sharon Hoard Scholarship program Show less



Johnston Community College

• IT Services and IT Consulting
• 1 - 100 Employee

• Academic Advisor

  • 2014 - 2018

  - Provided academic advising services to over 1200 advisees each season including career exploration guidance and research employment trends - Identified, collected, analyzed, and interpreted data to determine academic trends and student needs; utilized data to develop high-quality and data-based programs - Re-hauled new digital / e-advising process based on institutional needs and student population criteria to better serve students and streamline advising process - Collaborated with Director to manage daily operations of Center for Academic Planning and Transfer Services including budget management and communications - Developed, coordinated, and implemented transfer efforts such as fairs and visits - Served on hiring committees, trained, and supervised faculty advisors - Prepare budget requisitions for Transfer Services Show less



Guilford Technical Community College

• Higher Education
• 1 - 100 Employee

• Academic Advisor

  • 2011 - 2014

  - Facilitated new student orientations, interpreted test scores, and advised students on academic, career, and personal issues - Assisted students with admission and registration; evaluated and recommended options for students to satisfy degree requirements - Monitored student academic progress and provided guidance in course selection aligned with students’ interests, values, and abilities - Provided career counseling including resume development, interviewing, and job search skills to ensure smooth school to career transition - Completed degree audits for graduation - Trained and supervised Federal Work-study students - Maintain constant communication with students through: face-to-face interactions, phone calls, emails, group interaction and collaboration with other academic partners Show less

• College Study Skills Instructor

  • Aug 2011 - Aug 2013

  - Prepared and delivered lectures in the traditional and hybrid community college setting - Designed and delivered training for Student Development and Learning faculty and staff- Lead classes in various life skills including: time management, budgeting, workplace readiness and transferable skills - Designed course materials with various disabilities and developmental delays - Promoted disability awareness and helps the college community develop positive attitudes toward individuals with disabilities - Coordinated summer trainings/conferences for the Division of Student Development and learning - Managed over 180 adult students Show less