Conference Manager

• Feb 2023 - Present

Business Events Coordinator

• Jan 2021 - Jun 2022

Conference Manager

• Jul 2015 - Dec 2020

The primary role of my position is to be the GO TO PERSON for conference administrators; responsible for training and systemising processes for the admin team to ensure the timely delivery of services to conference managers for Leishman conferences including: o The use of Events Air System and its full capabilities –streamlining established processes to ensure that we are delivery the best productivity. o Complete banking runs on a daily basis; in accordance with the approved process and procedure. o Supervise admin personnel - Ensuring that conference administrators are kept up to date and trained in the most proficient processes for their role. o Hold monthly meetings with conference administrators to highlight challenges or promote knowledge sharing. o Ensure that the data that is maintained for all conferences is correct and update to date o The smooth running of the operations of conference administration o Assist with Event Administration, such as room management, delegate registration, delegate enquirers. o Assisting with onsite event management conference delivery o Prepare event marketing materials in both digital and print formats Management of one Secretariat client; National Electrical Communication Association (NECA) – Tasmanian Chapter including: o Secretariat Services: Coordinating Council Meetings, Setting Agendas, Meeting Minutes, Membership management. o Writing and compiling Chapter communications: Fortnightly e-news letter, Tasmanian Chapter Pages for NECA News national quarterly magazine and maintaining the NECA Tas website. o Event Management including; NECA Tasmania Excellence Awards Gala, Industry Events and Chapter meetings Show less

Industry Services Coordinator

• Oct 2011 - Jun 2015

Events: o Coordination and management of the annual Tasmanian Tourism Awards Gala Presentation Dinner o Coordination and management of the annual Tasmanian Tourism Conference; including workshops, business o session, industry trade show & closing dinner o Coordination of all other industry networking events o Relationship Management: Liaise with event sponsors, speakers and suppliers o Coordination of audio visual production o Coordinate production of event collateral & website content o Manage event budget, revenue and expenses. Finance/Bookkeeping: o MYOB software (V19) o Raising invoices for accreditation, events, sponsorship & general payments o Receipting payments o Generating P&L and balance sheets o Managing employee payroll & leave o Controlling debtors & creditors Board Support: o Secretariat for Board, including meeting minutes o Preparation and distribution of meeting papers o Preparation of TICT financial reports for meeting papers o Arrangements for the Annual General Meeting o Coordination of meeting venues, catering, AV and liaison guests o Sending communications to Directors and maintaining up to date contact details. General Office Management: o Executive Support to CEO: Diary management, travel arrangements and correspondence. o Australian Tourism Accreditation Program: Assisted tourism operators with program enquiries, maintain program database and member records .Monitor and record feedback for accredited businesses via customer survey program and other feedback channels. Prepare and manage data for annual ‘People’s Choice Award’. o Assisted with maintaining and updating the TICT website o Industry Communications: Fortnightly email newsletter ‘Snapshots’ o Travel arrangements for TICT staff, TICT Board, event speakers and event entertainment. o General office duties: Primary point of contact for all incoming phone enquiries, incoming & outgoing mail, maintain office supplies, filing and coordination of the repair of office equipment. Show less

Conference and Event Manager

• Jan 2007 - Oct 2011

o Formulation of quotations for conference proposals covering venue, function, menu and accommodation costs o Preparation and follow-up of conference proposals o Complete organisation of conference activity / events from confirmation to post-event follow-up in order to ensure client satisfaction. o Maintenance of conference database of key contacts / clients. o Management of financial accounts from conference department, payable and receivable. Including purchase control management procedures. o Proficient in using Microsoft Outlook, Word and Excel for administrative duties. o Preparation of conference reports including holdings snapshot, quote report, end of month summary report, revenue forecasting and budget projections. o Co-ordination and hosting of familiarisation and site inspection activity including follow-up. o Internal and external sales for the conferencing department and the hotel in general. o Prepare and participate in external expos and sales events. o Co-ordination and production of conference collateral material, ie, conference kits, direct mail pieces, etc o Co-ordination and hosting of all Wedding Banquets o Utilisation and maintenance Amadeus Conference Management Booking System o Attend and chair in weekly Banquets Event Order meetings o Attend and actively participate in sales meetings and revenue management meetings. o Assist as required in the management of food and beverage service within the conferencing and outside catering areas o Ensure there is a high level of cleaning and maintenance of conference area, back of house, tableware, utensils and other materials and equipment used by conferencing o Co-ordinate between conferencing and other relevant departments to ensure that preparations for conferences have been made. o Constant liaison with the F&B Manager, Executive Chef, Front Office Manager to achieve the objectives of the conference department Show less