Experience

hear.com

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Director Of Operations

  • Jan 2022 - Present

  United States

• Head of Partner Management Operations

  • Jun 2019 - Jan 2022

  Miami, Florida In this role, I am responsible for the coordination, organization and management of the Partner Management Team. Some of the key responsibilities include: Responsibility for identifying and targeting areas where hear.com can improve profitability and productivity. Research and implement new directives for business growth and productivity. Develop and implement guidelines for employees’ evaluations, recruitments and promotions. Oversee employment productivity. Monitor revenue margins and keep… Show more In this role, I am responsible for the coordination, organization and management of the Partner Management Team. Some of the key responsibilities include: Responsibility for identifying and targeting areas where hear.com can improve profitability and productivity. Research and implement new directives for business growth and productivity. Develop and implement guidelines for employees’ evaluations, recruitments and promotions. Oversee employment productivity. Monitor revenue margins and keep big picture of company objectives, translating them into KPIs for the team to achieve. Assessing Regional Managers key objectives and work distribution.

• National Acquisition Manager

  • Oct 2017 - Jun 2019

  Coral Gables, FL The role of National Acquisition Manager is a very versatile one in which my communication skills and ability to interact with different personalities and adapt quickly to these has played such an integral part of my success in this position. Some of the day to day responsibilities this position entales are as follows: - conduct sales pitch presentations to possible new customers both in person, webinars and phone - draft contractual agreements and execute them with the customers… Show more The role of National Acquisition Manager is a very versatile one in which my communication skills and ability to interact with different personalities and adapt quickly to these has played such an integral part of my success in this position. Some of the day to day responsibilities this position entales are as follows: - conduct sales pitch presentations to possible new customers both in person, webinars and phone - draft contractual agreements and execute them with the customers explaining all of our network's guidelines - provide KPI analyses to my existing accounts - Manage a team of 5 Regional Managers - Generate targets for KPIs with our key accounts - Account conflict mediation and resolution - Interact and coordinate meetings with our sales team leads and accounts to meet sales with customers - Pull and analyze quarterly data for network growth - identify white spot areas where our acquisition budget would be best utilized - Create budgets and financial goals with customers and hear.com - Create content for trade shows and sales meetings - Travel to different states to conduct trade shows and key roadshows for the expansion of the network - Adhere to travel budgets and stipends - Assist sales team in communicating with accounts effectively to get desired results - training of new colleagues - created and maintained relevant training materials i.e. videos, presentations, documents etc.

• Regional Partner Account Manager - South East

  • Apr 2017 - Nov 2017

  Miami, Florida Manage the relationship building aspect of hear.com's Partner Network in the southeast with the focus of expanding the network.

• Inside Partner Account Manager

  • Oct 2015 - Apr 2017

  396 Alhambra Circle, S-700 As an Inside Partner Account Manager, my main role was to assist the Regional Account Manager in setting up and maintaining the relationship with the partner accounts in the region. Some of my main responsibilities included: - Send credentialing packets for the new accounts the Regional Manager sent in - Maintain a schedule with paperwork and onboardings being conducted in a timely manner - Assist the Regional Manager in conducting onboarding of new accounts - Field any incoming… Show more As an Inside Partner Account Manager, my main role was to assist the Regional Account Manager in setting up and maintaining the relationship with the partner accounts in the region. Some of my main responsibilities included: - Send credentialing packets for the new accounts the Regional Manager sent in - Maintain a schedule with paperwork and onboardings being conducted in a timely manner - Assist the Regional Manager in conducting onboarding of new accounts - Field any incoming calls from Partner Accounts - Send payment information of customers the accounts had been paid for - Schedule trade show attendance - Make sure all documents and materials needed for the tradeshow were in order and ready for the Regional Manager - Create company content for presentations and conferences



amg™ (Audiology Management Group, Inc.)

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Accounts Receivable Supervisor

  • May 2015 - Nov 2015

  Miami, Florida

• Accounting Clerk

  • Jul 2014 - Jun 2015

  1101 Brikell AVE STE N401



Hialeah Park Racing & Casino

• Mutuel Assistant

  • Nov 2010 - Oct 2014

  2200 E 4th AVE, Hialeah, FL 33013 Attend cash/ sales terminal Supervise tellers and process w-2G for customers Count and balance money room and account tellers over & shorts Set schedules



Parinvest Asset Management Inc

• Investment Management
• 1 - 100 Employee

• Office Manager

  • Dec 2010 - May 2012



Magic City Casino

• Mutuels Administrative Assistant

  • Mar 2006 - May 2009

  Miami, Florida As an assistant to the director of mutuels, I was involved in the day to day operations of the facility. This included data entry, scheduling, supervising department staff of approximately 20-30 team members, reconciling settlements and counting, preparing, and arranging Brink's deposits. In order to do the responsibilities required by my position, I had to be able to work with minimal or no supervision.