Experience

Gourmand Pastries

• Belgium
• Food and Beverage Manufacturing
• 100 - 200 Employee

• Inside Sales - US

  • Jan 2020 - Present



TE Connectivity

• Switzerland
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Supply Chain Analyst

  • Jan 2015 - Jan 2020



Southbendnc

• Machinery Manufacturing
• 1 - 100 Employee

• Sales & Marketing Coordinator

  • Jan 2011 - Jun 2014

  Worked with Senior Management to implement the plans and strategies developed for company growth. Handled a wide range of responsibilities crucial to the support of the Sales Department, as well as managing overall project deliverables and deadlines. • Coordinated and supported the activities planned by/for the Sales Team, including meetings, travel, conference calls, etc. • Coordinated the production, planning, staffing and execution of industry conferences, tradeshows, annual company sales meeting, and internal events. • Managed Sales and Marketing literature for all markets. • Produced Monthly newsletter for e-mail distribution to company internal and external customers. • Compiled sales reports, prepared meeting materials and assisted with presentation development. • Executed a wide variety of details that involve email broadcast campaigns, outbound calls, marketing trade shows and events, and customer communications. • Assisted with the coordination and implementation of sales promotions and incentive programs. • Performed general administrative and customer service duties and assisted with other sales and marketing projects and duties as assigned. • Monitored the Sales mailbox – either responded to properly distributed the inquires received. Show less



PERGO

• Manufacturing
• 100 - 200 Employee

• Team Lead - Customer Order Mgmt.

  • Jan 2005 - Sep 2010

  Improved processes and increased company revenue through delivery of multiple business solutions. Key Subject Matter Expert (SME) for conversion from Movex to SAP without interruption of business processes, including eliminating non-value added steps with thorough process documentation. Solved late order issues and prevented accrual of customer fines through reporting analysis. • Managed orders and operational requirements of business channels for all aspects of order fulfillment and aged order oversight within ERP system. • Investigated, approved, and processed credits and rebilling for all customer reports of shipment overages and shortages. • Understood and addressed customer needs pertaining to use of SAP and other internal or external systems. • Facilitated the integration of “best of class” processes in support of improved customer service. • Recommended enhanced system solutions and business practice solutions. • Ensured customer performance according to business unit requirements. • Prepared project and operational requests. Show less