Experience

Singlife with Aviva

• Business Support Manager (Product Implementation)

  • Feb 2018 - Present

  - Provide oversight of an end-to-end process of user requirements, user acceptance testing and systems implementation for Individual Life and Health new products launches.- Manage a team of reviewers and UAT testers and ensure product and channel initiatives are reviewed and tested to launch timely. - Planning and scheduling review and UAT resources.- Team coordination with various departments such as Business Operations, Channels, Marketing, Finance, Legal, Compliance, Products, IT and CM.- Provide necessary training/coaching and information on business rules and processes to new staff.



Aviva Singapore

• Singapore
• Insurance
• 1 - 100 Employee

• Project Support Manager (Individual Health)

  • Jan 2016 - Jan 2018

  - Manage a team of Subject Matter Experts (SME) cum UAT testers who assist operations to define an conduct user requirements, vendor acceptance criteria, systems acceptance criteria, systems integration requirements and user acceptance testing.- Planning and scheduling review and UAT resources.- Provide oversight of an end-to-end process of user requirements, user acceptance testing and systems implementation for multiple enterprise wide IT projects.- Review and sign off on user requirements, acceptance criteria, test plans, test scenarios and test results, where required.- Team coordination with operations, channels, marketing, finance, legal, compliance, IT and CM.- Solutioning, problem identification and solving and users dispute resolution.

• Manager (Individual Health)

  • Apr 2014 - Dec 2015

• Assistant Manager (Individual Life)

  • Apr 2011 - Mar 2014

• Senior Executive (Individual Life)

  • Dec 2007 - Mar 2011

• Executive (Individual Life and Health)

  • Jul 2005 - Dec 2007



Manulife (Singapore) Pte Ltd

• Singapore
• Investment Management
• 1 - 100 Employee

• Policy Administration Executive

  • Jan 2005 - Jul 2005



John Hancock Life Assurance Company Ltd

• Policy Administration Executive

  • Jul 2001 - Dec 2004



DBS Bank

• Singapore
• Banking
• 700 & Above Employee

• Bank Executive

  • Jul 1996 - Jul 2001