Customer Service Representative & Computer IT Support

• Jan 2023 - Present

I am currently attending school with the end result being certifications in: ITEL 4, CompTIA A+, Security+and Network+ I am currently attending school with the end result being certifications in: ITEL 4, CompTIA A+, Security+and Network+

Outreach Specialist

• Apr 2022 - Feb 2023

Business Manager Recruiter and Counselor of Special Projects

• Oct 2020 - Oct 2021

• Bexar Strong/COSA initiatives: Prepared individuals for employment thru workshops, self-branding, virtual interview prep and more • Full Cycle Recruiting for Businesses and individuals thru job fairs/school events/virtually and at various locations * • Provided exceptional customer service, while completing assessments for companies and employment options * • Assisted in assessments, completing goals, and weekly follow ups while locating community services/resources • Was responsible for daily and weekly program/process reports and audits on 80 plus caseloads * * are the duties that I have 10 plus your of experience in Show less

Assessor/Outreach/Field Locator

• Oct 2019 - Dec 2019

• Assisted other team members in survey assignments, market and field research • Provided exceptional customer service while reaching out to clients • Performed various ways to reach client which includes: canvassing the area, door to door, phone calls and multiple follow up • Prepared field reports, internal correspondence and issue gift cards • Was responsible for reaching and updating 40 plus caseloads weekly • Uploaded daily assessments and weekly updates with Excel, Google Suite and Microsoft Office applications • 100% travel - Worked remotely with a non-traditional schedule, including evenings and weekends • Regularly achieved predetermined sales goals/performance targets Show less

Real Estate/Vendor Recruiter/Trainer - Client Retention

• Sep 2017 - Oct 2019

• Recruited contractors and housing vendors: Provided exceptional customer service, along with preparing all parties on bid proposals, inspections and creating a solution-based thinking environment that produced the desired results for clients and vendors * • Negotiated contracts in required to completion and cost for clients * • Increased vendors by 15%, reduced complaints filings against to company, and promoted better communications between the member and vendors • Provided exceptional customer service, along with problem solving, researching, goal setting and creating a solution-based thinking environment that produced the desired results for clients and vendors to work together with less frustration • Created emails and other information that members and vendors could follow to stay on track with their rehab work and inspections • Educated members and vendors thru webinars and other forms of media, so all would be self-sufficient in the process • Educated/Navigated members, contractors, and other vendors about bids, contracts, correcting documents and complete daily follow up of progress for all of the 49 offices in the US • Network building and maintain relationships with vendors that produce results needed for members to become homeowners thru the NACA program • I accomplished increasing vendors enrollment and retention Show less

Adjunct Instructor/Training and Development

• Sep 2016 - Sep 2017

• Helped students with successful goal setting, motivated and encouraged students to reach their full potential • Was responsible for resolving numerous minor issues as clients are serviced and provided the best customer experience • Monitored/professionally critiqued each student to meet state requirements to successfully pass state practical and written exam • Created lesson plans, helped students with employment placement, charted results together while creating weekly success/goals sheets; Results: increase student retention and successful completion of program • Maintained legal paperwork on students, updated/uploaded vital information about students process daily • Educated/Trained adults (30 or more) in accelerated learning environments that consisted of class settings, hands on demos and presentations in different media Show less

Medical Assistant/Client Recruiter: Coordinator/Outreach and Health Educator

• Sep 2013 - Aug 2016

• Recruited clients thru health events for the public at various locations, educated on health and wellness & assisted with insurance needs • Handled monthly caseloads of 100 plus members that consisted of updating Electronic Health Records, wellness calls, face visits, follow ups, emails and scheduling members doctor’s appointments/transportation * • Recruited clients thru health events for the public at various locations, educated on health and wellness & assisted with insurance needs • Handled monthly caseloads of 100 plus members that consisted of updating Electronic Health Records, wellness calls, face visits, follow ups, emails and scheduling members doctor’s appointments/transportation *