Experience

Intricon Corporation

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Plastic Injection Mold Operator

  • Mar 2014 - Present

  • Press Operator for single, four mold and automatic plastic injection mold presses. • Loading of certain materials into material dryers. • Doing quality control of all products made by using either smartscope, toolscope, caliper, micrometer, and pin gages. • Assembling of certain parts using company made fixtures or by hand. • Press Operator for single, four mold and automatic plastic injection mold presses. • Loading of certain materials into material dryers. • Doing quality control of all products made by using either smartscope, toolscope, caliper, micrometer, and pin gages. • Assembling of certain parts using company made fixtures or by hand.



Prudential plc

• Hong Kong
• Financial Services
• 700 & Above Employee

• Claims Validation

  • Nov 2013 - Feb 2014

  • Validating death claims of life insurance policies holders that are still active. • Search policy holders through Accurint to verify death. • Research AWD (Automated Workload Distribution) to verify any beneficiaries or changes to the policy • Research the policy holder through CCS, PolicyLink, CLAS, and LifeComm programs for policy information. • Enter the proper information onto Microsoft Excel spreadsheet to be sent via shared file to the appropriate personnel. • Validating death claims of life insurance policies holders that are still active. • Search policy holders through Accurint to verify death. • Research AWD (Automated Workload Distribution) to verify any beneficiaries or changes to the policy • Research the policy holder through CCS, PolicyLink, CLAS, and LifeComm programs for policy information. • Enter the proper information onto Microsoft Excel spreadsheet to be sent via shared file to the appropriate personnel.



Blue Bucket Group LLC

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Customer Service Representative and Trainer

  • Jul 2010 - Nov 2013

  • Was responsible for training 1-5 employees in a 1 week training session about all of the fundamentals and procedures on being a customer service representative at the company. • Responding to 80-100+ calls each day at an inbound call center. • Providing excellent customer service including a greeting and gathering critical information needed to schedule donors for donation pickups. • Assisting donors with their specific requests related to their donation pickups. • Enter proper information into company’s internal computer program. • Perform outbound calls to donors who request a reminder call the day before their pickups. • Transfer calls to the appropriate personnel. Show less