Experience

Advanced Clinical Research (Now part of Velocity Clinical Research)

• United States
• Research
• 1 - 100 Employee

• Patient Recruiter

  • Sep 2020 - Present



AvidXchange, Inc.

• United States
• Software Development
• 700 & Above Employee

• Payment Representative

  • Nov 2019 - Sep 2020



Plexus Worldwide

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Data Entry Specialist and Customer Service Agent

  • Apr 2017 - Oct 2019

  Process membership termination requests across domestic and international markets for all account types Data Entry Verified termination requests, Completed lengthy process of important checks against business rules Assist on special projects on an ad HOC basis Assisted in purging over 10,000 inactive accounts prior to new system launch Verify information is correct Correspond with ambassadors, preferred customers and retail customers via email in a professional, and courteous manner Answer inbound customer service calls to aide customers in tracking and placing orders, enrollments, refunds, and general customer service inquiries in the most delightful manner Provide excellent customer service in every interaction receiving high ratings from Plexus’s CSAT survey Assist in training new Customer Service Agents by sharing knowledge, answering questions, giving feedback



Randstad Technologies US

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Technical Support Specialist

  • Jan 2017 - Mar 2017

  Answer inbound technical support calls for state farm employees, associates, agents and agent staff Provide customer service while fixing technical issues Escalate issues to second level support as needed Advise callers of outages and workarounds Reset passwords for internal systems Data Entry Answer inbound technical support calls for state farm employees, associates, agents and agent staff Provide customer service while fixing technical issues Escalate issues to second level support as needed Advise callers of outages and workarounds Reset passwords for internal systems Data Entry



UnitedHealth Group

• Hospitals and Health Care
• 700 & Above Employee

• Customer Care Professional

  • Dec 2015 - Aug 2016

  Answer 40-80 inbound calls from customers, doctors, and hospitals HIPPA verify every caller to ensure privacy, enter data into systems accurately Quote benefits covered on each Medicare replacement plan Submit requests for claim reconsideration Assist members in setting up appointments as needed Data Entry Answer 40-80 inbound calls from customers, doctors, and hospitals HIPPA verify every caller to ensure privacy, enter data into systems accurately Quote benefits covered on each Medicare replacement plan Submit requests for claim reconsideration Assist members in setting up appointments as needed Data Entry



Insight Global

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Customer Service Representative

  • Jul 2015 - Sep 2015

  Answer 80-100 inbound calls daily Assist callers in scheduling appointments for x-rays, MRI'S mammograms etc Provide preparation instructions for all exams Connect callers to other departments as needed Provide directions and hours of operation for all locations Enter data correctly Answer 80-100 inbound calls daily Assist callers in scheduling appointments for x-rays, MRI'S mammograms etc Provide preparation instructions for all exams Connect callers to other departments as needed Provide directions and hours of operation for all locations Enter data correctly



Randstad USA

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Customer Service Representative

  • Mar 2014 - Aug 2014

  Answer 80-100 inbound calls from current, former and potential students Answer questions, begin enrollment process, provide information regarding courses, programs, and graduation Connect callers to correct advisors for financial aide, student services and to complete enrollment Answer 80-100 inbound calls from current, former and potential students Answer questions, begin enrollment process, provide information regarding courses, programs, and graduation Connect callers to correct advisors for financial aide, student services and to complete enrollment



Revana

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Outbound Sales Representative

  • Oct 2013 - Jan 2014

  Make 90-120 outbound calls daily to businesses, Maintained goals of 104+ calls daily, 20% conversion rate and 3.5 sales daily Speak to business owners regarding shipping needs, present cost- effective solutions to assist in shipping and increase revenue Educated business owners of FedEx shipping features, and benefits Research and present solutions to complex issues Make 90-120 outbound calls daily to businesses, Maintained goals of 104+ calls daily, 20% conversion rate and 3.5 sales daily Speak to business owners regarding shipping needs, present cost- effective solutions to assist in shipping and increase revenue Educated business owners of FedEx shipping features, and benefits Research and present solutions to complex issues



DEPENDABLE MEDICAL TRANSPORTATION SERVICES

• United States
• Truck Transportation

• Customer Service Representative

  • Aug 2012 - Jun 2013

  Receive 60-130 inbound calls from nursing homes, assisted living centers, hospitals, hospice agencies, insurance companies, and clients to set up and schedule medical transport Verify medical insurance, height, weight, mode of transport, addresses, times and other medical needs for each transport, enter data accurately Work closely with dispatch to ensure all clients are picked up on time and taken to correct location Process payments for private pay clients Manage time to include for special projects for high priority clients Maintain 90% or higher accuracy on all orders entered



Discover Financial Services

• United States
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Mar 2012 - Jul 2012

  Answer 75-95 inbound calls daily Provide excellent customer service, enter data into systems accurately Process payments, and card replacements Advise callers of balances, interest rates, and rewards Maintain 90% or higher on Quality Monitoring Answer 75-95 inbound calls daily Provide excellent customer service, enter data into systems accurately Process payments, and card replacements Advise callers of balances, interest rates, and rewards Maintain 90% or higher on Quality Monitoring



American Express

• United States
• Financial Services
• 700 & Above Employee

• Corporate Customer Care Professional

  • Jun 2008 - Feb 2012

  Answer 80-120 inbound telephone calls daily Provide excellent customer service to all callers, enter data into systems accurately Processed payments, card replacements, charge disputes Reviewed accounts for fraudulent activities Sign cardmembers up for membership rewards Assisted customers in online viewing for statements, bill payment, and reconciliation Acted as new hire job coach, trainer, and supervisor 12/201-06/2011 Answer 80-120 inbound telephone calls daily Provide excellent customer service to all callers, enter data into systems accurately Processed payments, card replacements, charge disputes Reviewed accounts for fraudulent activities Sign cardmembers up for membership rewards Assisted customers in online viewing for statements, bill payment, and reconciliation Acted as new hire job coach, trainer, and supervisor 12/201-06/2011