Experience

Crucial Learning

• United States
• Professional Training and Coaching
• 100 - 200 Employee

• Event Operations Specialist

  • Jan 2021 - Present

  - Manage and complete all pre- and post-tasks related to public virtual trainings to ensure the event runs smoothly- Provide prompt and considerate customer service (by email and phone) to any trainees needing assistance- Brainstorm daily with team to work on best practices and cultivate a culture of open communication- Create surveys and gather responses to find ways to improve public virtual trainings

• Client Success Specialist

  • Jan 2019 - Jan 2021

  - Supported Client Advisors with 300+ accounts per month- Built and maintained rapport with clients and Client Advisors- Assisted Client Advisors daily in facilitating outstanding client experiences- Coordinated logistics for private in-person and virtual trainings- Tracked the contracting process with clients to ensure successful events/trainings- Aided clients in getting quick responses/solutions with their technical issues



BYU Mechanical Engineering Capstone

• Office & Events Assistant

  • Jan 2017 - Dec 2018

  - Purchase and respond to student order requests- Input financial data, filing, ordering products, etc.- Process packages and mail, run errands, and record scores- Coordinate with Capstone Administrator to plan and implement successful events such as: coach training meetings, design reviews, presentations to external sponsors, etc.- Document each type of event for use in future event planning - Purchase and respond to student order requests- Input financial data, filing, ordering products, etc.- Process packages and mail, run errands, and record scores- Coordinate with Capstone Administrator to plan and implement successful events such as: coach training meetings, design reviews, presentations to external sponsors, etc.- Document each type of event for use in future event planning



American Fork Chiropractic & Accident Rehabilitation

• Receptionist

  • Apr 2016 - Oct 2016

  - Greeted around 10-20 patients a day, received their form of payment, and hooked them up to electrical stimulation- Scheduled appointments and offered help over the phone and in person in a cheerful manner- Accomplished tasks the doctor or his wife needed, such as: calling insurance companies about inquiries, cleaning, deposits- Entered paperwork information for patients on the chiropractor software - Greeted around 10-20 patients a day, received their form of payment, and hooked them up to electrical stimulation- Scheduled appointments and offered help over the phone and in person in a cheerful manner- Accomplished tasks the doctor or his wife needed, such as: calling insurance companies about inquiries, cleaning, deposits- Entered paperwork information for patients on the chiropractor software



BYU Print & Mail

• Copy Center Attendant

  • Jan 2015 - Apr 2016

  - Assisted in the training of 7 employees with operations of machines, including cash register, and mail services- Operated multiple machines: three different types of printers, binder, laminator, cutter- Provided customer service to up to 25 individuals a shift in person and over the phone regarding questions with printing and mail services - Ordered inventory items - Assisted in the training of 7 employees with operations of machines, including cash register, and mail services- Operated multiple machines: three different types of printers, binder, laminator, cutter- Provided customer service to up to 25 individuals a shift in person and over the phone regarding questions with printing and mail services - Ordered inventory items