Angela Becerra Santana
Senior ELT Academic Consultant, Customer Service Representative. at English Language Services- Claim this Profile
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Bio
Credentials
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Bachelor of Arts in Bilingüal Education
Institucion universitaria Colombo AmericanaNov, 2009- Oct, 2024
Experience
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English Language Services
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Colombia
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Primary and Secondary Education
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1 - 100 Employee
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Senior ELT Academic Consultant, Customer Service Representative.
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Jul 2017 - Present
Ongoing follow-up of commercial relations with educational institutions. Academic consulting consisting of teacher and customer training and support through different ELT/ESL methodologies and digital learning tools (LMS). As Academic Consultant: - Ongoing improvement of the corporate service portfolio through a more complete teaching training and evaluation service catalog and higher quality teaching and learning materials. - Offer our customers guidance to help them onboard on teaching material usage. - Team management: work closely with the sales team to monitor, create and improve client service academic portfolio and best practices to guarantee the highest quality customer experience. As Customer Service: - Manage customer engagement and success from the product adoption and training phases and throughout the customer journey. - Monitor overall client success with products by offering consultancy, training, support, and advice services to guarantee the adaptability of materials in the Curriculum and learning needs. - Provide assistance to clients: in solving point-in-time challenges, and partnering with the client to support the overall goal of increased satisfaction. Show less
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ODILO
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Belgium
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Tutora
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Oct 2022 - Nov 2022
Virtual Tutor for the project Panama Unlimited Virtual Tutor for the project Panama Unlimited
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Universidad Nacional de Colombia
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Colombia
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Higher Education
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700 & Above Employee
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EFL Teacher
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Aug 2019 - Aug 2022
EFL teacher for the extension program courses. EFL teacher for the extension program courses.
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Servicio Nacional de Aprendizaje (SENA)
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Colombia
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Higher Education
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700 & Above Employee
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Virtual Instructor
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Jul 2021 - Dec 2021
Virtual Instructor through a LMS environment for a Technical Education Program at the Virtual Bilingualism area. Virtual Instructor through a LMS environment for a Technical Education Program at the Virtual Bilingualism area.
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Universidad de La Sabana
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Colombia
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Higher Education
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700 & Above Employee
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Project coordinator
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Mar 2017 - Jul 2017
English Ambassadors project coordinator for an ELT municipal teaching program promoted by the department of languages and foreign cultures of Sabana university. Accomplishments: • Led the English Advisors team in order to cooperatively design and pilot the first planning, teaching and evaluation tools for the project. • Revised and improved the teaching curriculum program, as well as lesson contents. • Trained over 30 public school teachers on ELT methodologies while helping them improve their English level through a blended learning program. Show less
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British Council
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United Kingdom
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Non-profit Organizations
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700 & Above Employee
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Gestora de Bilingüismo Regional
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May 2016 - Dec 2016
Regional bilingualism manager for the "Colombia Bilingüe Program" in change of the support and academic consultancy to school board directors and teachers in the field of language teaching and learning and for the implementation and best practices of the national bilingual program for public schools.
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Teacher Trainer
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Apr 2016 - Dec 2016
Teacher Trainer for the "Colombia Bilingüe Program, Ministerio de Educación Nacional" in the field of classroom and English teaching strategies to optimise the implementation English text books with high school students through the delivery of regional workshops around Colombia.
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Virtual Tutor for Teaching Methodology and Professional Growth
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Apr 2016 - Dec 2016
Virtual Tutor in a teaching and professional growth program for English Language Teachers in the "Colombia Aprende" Platform (Ministerio de Educación Nacional) as part of the strategies set for the ongoing teaching training schema in the Colombia Bilingüe program.
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Project Coordinator
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Oct 2015 - Dec 2015
In charge of the second edition of the curriculum for Immersion Rooms in English as a second language, a Project for "Bogota Humana", for a total of 5 session planning books and a handbook for teachers. In this regard, I was in charge of 25 writers’ team for the curriculum edition. Also, I as responsible of the final edition of the session plan books. Within the same project, I was also in charge of the revision and supervision of training and mentor-ship workshops for immersion room teachers. I was involved in the selection, hiring process, assignment of responsibilities and control of academic consultants. In this regard, I was responsible of teachers’ job performance evaluation to be considered for future projects. Show less
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Centro Colombo Americano Bogotá
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Colombia
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Education Administration Programs
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1 - 100 Employee
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English Language Teacher: Kids and Teens Program
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Jan 2009 - Nov 2015
Children and adolescents’ teacher. Reading Corner teacher: In charge of the reading club for children. P.S. (permanent substitute): is able to take any class as needed, and is responsible for solving any problem or event related to other teacher or students. Tutor: Helping students on learning strategies acquisition and autonomy awareness. In charge of a Learning Strategies database project for teachers. On-going training on lesson planning, teaching development, Learning Strategies, task design and assessment tools. Show less
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Centro Colombo Americano
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1 - 100 Employee
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English Language Teacher: University Program (Externado and Jorge Tadeo Lozano University)
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Jan 2010 - Oct 2015
English teacher for undergraduate students of different professional careers. Task and strategy based learning – teaching. Development of critical thinking skills by fostering critical thinking analysis through the use of the second language. Member of the curriculum development team: syllabus, learning strategies and critical thinking design. Action research: conducting an investigation on the impact of Reading strategies instruction on Ss. Tutor: helping students through the use and development of Learning Strategies. On-going training on general Teaching Skills and Principles: pedagogy symposiums, professional growth and challenges, lesson planning, assessment, teaching trends and so on. Show less
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Teacher Trainer and Academic Consultant
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Apr 2014 - Nov 2014
In charge of the design and planning of the curriculum for the immersion English program (Aulas de Inmersion Secretaria de educacion de Bogota) as a second language for children in public schools. Teacher Trainer for immersion rooms: Training public schools’ teachers and foreign volunteer teachers for best practices at immersion rooms like teaching strategies and techniques, assessment, lesson planning, class management techniques, motivation for students, etc. Also in charge of classroom observation, supervision and feedback as part of the teacher training process. Show less
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Colegio de los Angeles
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United States
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Gambling Facilities and Casinos
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Bilingual Teacher/ Self Contained Teacher
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Jan 2009 - Jun 2010
Science teacher:1st, 2nd, 3rd, 4th and 5th grade. Grammar teacher: 2nd and 3rd grade. Basic Maths teacher: K4, k5 and 1st grade. Content and program design in the areas of science, grammar and Math. Science teacher:1st, 2nd, 3rd, 4th and 5th grade. Grammar teacher: 2nd and 3rd grade. Basic Maths teacher: K4, k5 and 1st grade. Content and program design in the areas of science, grammar and Math.
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Education
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2022 - 2022
Instituto Caro y Cuervo
Diploma en Pedagógia y Didáctica del Español como Lenguag Extranjera, ELE -
2018 - 2020
Universitat Oberta de Catalunya
Máster en educación y TIC e-learning, Educación -
2014 - 2016
Universidad del Rosario
Specialist in Translation, Language Interpretation and Translation -
2004 - 2009
Institución Universitaria Colombo-Americana
Bachelor of Arts in Bilingual Education, Bilingual Education
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