Experience

City of Durham

• Customer Service Supervisor



City of Durham

• United States
• Government Administration
• 700 & Above Employee

• Sr. Fiscal Analyst (General Billing & Collections)

  • Oct 2019 - Present

  Performs complex analysis and program administration, serving as a subject matter expert and consult; as assigned, supervises a department fiscal unit - investigates and resolves staff, operational, regulations, policies, and procedures. Supervising the City’s Billing and Collections division to include general billing / debt management. Overseeing customer service and resolving complex customer complaints and disputes. Implementing policies and procedures and making work process recommendations to improve efficiencies. Decision-making includes providing input into management objectives, establishing work goals and objectives of a unit to carry out management direction, and selecting the method to address a problem or issue, subject to the constraints established. Show less