Human Resources Recruiting Specialist

• Apr 2023 - Present

Aftersales

• May 2022 - Apr 2023

Customer Service, administration

• Jul 2020 - May 2022

Técnico de operaciones

• May 2019 - May 2020

Team Leader Front and Back Office

• Jan 2019 - May 2019

Team Leader Back Office

• Jun 2017 - May 2019

Responsible not only of a 10 people team based in Madrid, but also the outsources based on India, Morocco, Italy, Poland, Hungary and Tunisia. Help in setting individual targets by breaking down team targets.Continuously review individual targets to ensure its on track to reach the team goals.Monitor team SLA and metrics on a periodic basis to ensure it is met.Conduct periodic refreshers to team regarding the policies.Implementation of the new methods, (training on spot) to the other outsources, in Tunisia, India and Morocco, were our offices are based. Show less

Back office agent

• May 2015 - Jun 2017

Helping not only the customers but also the providers with issues that they have pre, post travel and on spot.Social media and claims solverGDS user daily (Amadeus and Sabre)Multi product experienced, package, hotel only and flight only.Representing the company in international events, as Eurostar train presentation in London-Paris

Assistant Director Special Event

• Apr 2018 - Apr 2018

Support at the first edition of an exclusive event focused on luxury tourism carried out by Carolina Pérez for Italy, bringing together the best providers of the Italian luxury hotel sector with the main travel agents from USA, Canada, UK and Australia. Support at the first edition of an exclusive event focused on luxury tourism carried out by Carolina Pérez for Italy, bringing together the best providers of the Italian luxury hotel sector with the main travel agents from USA, Canada, UK and Australia.

Booking agent

• Jan 2013 - Dec 2014

Providing real -time solution to the travel agencies in German, English and Spanish by phone and email Handling any issue resulting from a reservation (registrations, modifications, cancelations, relocations...) Contact hotels in order to check availability and rates. Be in charge of the German, English and APAC mail accounts. Providing real -time solution to the travel agencies in German, English and Spanish by phone and email Handling any issue resulting from a reservation (registrations, modifications, cancelations, relocations...) Contact hotels in order to check availability and rates. Be in charge of the German, English and APAC mail accounts.

English Language Teacher

• Feb 2012 - Jun 2012