Experience

Randstad Office & Administration

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Senior Staffing Manager

  • Dec 2021 - Present

  Staffing for direct hire & contract-to-hire office professionals for positions including but not limited to: Administrative Assistants Customer Service Representatives Finance & Accounting Human Resources Staffing for direct hire & contract-to-hire office professionals for positions including but not limited to: Administrative Assistants Customer Service Representatives Finance & Accounting Human Resources



Randstad USA

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Staffing Manager

  • Sep 2019 - Present



Spectrum Enterprise

• United States
• Telecommunications
• 700 & Above Employee

• Strategic Account Manager-Healthcare

  • Oct 2005 - Sep 2019

  Strategic Account Manager - Healthcare, Spectrum Enterprise • Consultative outbound telemarketing/field sales • Upsell of voice, data and video services to existing customers within the mid-market segment • Renewal of existing customer agreements and retention • Serve as a liaison between customers, Sales Coordinators, Customer Service Representatives • Deliver sales proposals on product benefits • Maintain sales databases necessary to report sales activity and customer information • Top Achiever Award 2013: 169% to revenue goal Account Executive, Insight Business • Identify the needs of each customer and recommend services that meet each customer’s business needs • Effectively negotiates and collaborates with the customer to secure contracts • Build and sustain relationships customers to ensure customer satisfaction and loyalty. • Customer Service (follow-up on all pending orders, assist with post sale transactions) • Serve as a liaison between customers, Sales Coordinators, Customer Service Representatives • Drive outbound sales effort (including customer referrals, upgrades) • Meet and exceed sales quota. Achievements include: • 203% to Revenue Goal September 2006 • 145% to Revenue Goal November 2006 • 153% to Revenue Goal 3rd Quarter 2006 • Top Telesales Performer (February, May, July, October 2008; February, April, June, 2nd Quarter 2009) Show less



KDA Group Inc.

• United States
• Advertising Services
• 1 - 100 Employee

• Account Executive

  • Jul 1997 - Oct 2005

  Coordinated program administration (client solicitations, artwork, publisher contact, etc.) • Handled sales calls using detailed knowledge of the Yellow Pages • Customer Service (provided guidance to clients on which directories are most used by consumers in their target market area and which ad sizes would be the most effective.) • Built and maintained client relationships • Prepared close schedules (tracks which directories are closing and the status of each • Served as liaison between the clients, graphics department and publishers • Market Plan (month & yearly basis) Played key role in developing competitive strategies based on the clients goals/needs • Ensured correct pricing and invoicing, for client base • Preparation of Allocation Schedules, Accrual Reports • Budget Tracking & Reports (account budget approximately 2 million dollars) • Account Receivables/Collections • Assisted with weekly staff meetings Show less